📍 Johannesburg Office – 90 Rivonia Road, Sandton, 2196
📍 Cape Town Office – 80 Strand Street, Cape Town, 8001
💼 Full-Time | Experienced Level
🆔 Job Requisition ID: JR100699

🏢 About Darktrace

Darktrace is a global leader in cybersecurity AI, protecting nearly 10,000 organizations from advanced and unknown threats. Founded in 2013, Darktrace uses its proprietary AI to secure entire digital estates — from network to cloud to email.

With over 2,400 employees worldwide and more than 200+ patent applications, Darktrace remains at the forefront of cyber defense innovation. The Darktrace Active AI Security Platform™ enables organisations to stay ahead of cyber-attacks with autonomous protection, real-time insights, and proactive defense.

🎯 Role Summary

The Customer Success Engineer (CSE) is a key member of the Customer Experience (CX) team, focused on driving value, optimizing deployments, and ensuring long-term product adoption for Darktrace customers across South Africa.

This is a high-impact, customer-facing technical role requiring strong cybersecurity knowledge, excellent communication skills, and the ability to translate business needs into technical solutions. You will work closely with Customer Success Managers, Renewal Managers, Analysts, Operations Engineers, and Sales teams to support account retention, health, and expansion.

🔧 What You Will Be Doing

🛡️ Technical Expertise & Consulting

• Act as a Darktrace cybersecurity consultant, supporting customers across Network, Cloud, and Email deployments.

• Develop expert-level knowledge of the Darktrace platform and maintain relevant certifications.

• Understand and align customer cybersecurity priorities with Darktrace’s technical capabilities.

🧱 Deployment & Architecture Support

• Conduct deployment discovery sessions and architecture reviews for existing customers.

• Ensure customers achieve maximum value from their Darktrace environment.

🎓 Continuous Learning & Certification

• Stay updated on Darktrace product advancements.

• Maintain external cybersecurity certifications (cloud, cybersecurity, networking, etc.).

🤝 Customer Engagement & Value Delivery

• Work with customers across various personas — from technical teams to C-suite leaders.

• Document customer needs, pain points, value drivers, and success criteria.

• Take full ownership of KPIs related to deployment health, value delivery, retention, and expansion.

🗣️ Collaboration & Communication

• Build strong relationships with customer stakeholders and internal teams.

• Present insights confidently during reviews, QBRs, and technical briefings.

• Maintain accurate, organised documentation in internal systems.

• Mentor junior CSE members and share subject-matter knowledge.

🧩 What Experience You Need

• 2+ years experience in Customer Success Engineering, Technical Account Management, or cybersecurity technical roles.

• Strong understanding of cloud and on-premise networking (AWS, Azure, GCP).

• Experience in the cybersecurity industry is preferred.

• Additional experience in:

  • Email security

  • Incident response

  • Cloud security architecture

• A confident communicator with the ability to build trusted business relationships.

🎁 Benefits

• 23 days annual leave + all national public holidays

• Birthday leave (extra day off)

• Medical insurance

• Life insurance

• Employee Assistance Program (EAP)

📄 Best CV Tips for This Darktrace Role

To stand out, your CV should highlight:

✔ Advanced knowledge of networking & cloud environments (AWS, Azure, GCP)
✔ Hands-on experience in customer-facing technical roles
✔ Security-related certifications (e.g., CompTIA Security+, CCSP, AWS Security)
✔ Clear examples of technical troubleshooting & deployment optimisation
✔ Experience conducting technical presentations or stakeholder reviews
✔ Strong documentation and account management skills
✔ Achievements with measurable impact (e.g., improved deployment stability, reduced incident workload)

Keep your CV structured, technical, and results-oriented.

🤝 Employment Equity Statement

Darktrace is an equal opportunity employer committed to diversity, inclusion, and creating a workplace where everyone is valued. Applicants from designated groups in South Africa are encouraged to apply. Darktrace complies with all Employment Equity and regulatory requirements regarding lawful employability and documentation.