Front Desk Agent at The Protea Hotels – Apply now!

Job Details

📌 Job Title: Guest Experience Expert (Front Desk Agent)
🏢 Company: Protea Hotels by Marriott (Marriott International)
📄 Job Type: Full-Time
🏭 Industry: Hospitality / Hotel Management
📍 Location: Melrose Arch, Johannesburg, Gauteng, South Africa
🆔 Job ID: 26040517
🗂 Department: Rooms & Guest Services Operations

Company Overview

Protea Hotels by Marriott is one of Africa’s leading hospitality brands, forming part of the globally renowned Marriott International group. With a presence across multiple African countries, the brand is known for delivering personalized guest experiences and vibrant hotel environments. Marriott International offers unmatched career growth, global mobility, and a strong culture of inclusivity and excellence.

Job Overview

The Guest Experience Expert (Front Desk Agent) plays a vital role in delivering exceptional guest service beyond traditional check-in and check-out duties. This role focuses on creating memorable guest experiences by handling reservations, resolving queries, and providing personalized service throughout the guest’s stay. It is ideal for individuals passionate about hospitality and customer engagement.

Key Responsibilities

• Welcome guests warmly and provide a professional check-in and check-out experience
• Handle reservations, billing, and payment processing accurately
• Respond to guest inquiries, requests, and complaints efficiently
• Anticipate guest needs and deliver personalized service
• Maintain accurate guest records and run daily operational reports
• Coordinate with housekeeping and other departments for seamless service delivery
• Provide recommendations on local attractions and services
• Ensure compliance with hotel policies, procedures, and safety standards
• Handle cash transactions and maintain accurate financial records
• Support VIP and concierge services, including special guest arrangements
• Maintain cleanliness, professionalism, and brand standards at all times

Qualifications

Education

• Grade 12 (Matric) or equivalent

Experience

• No prior experience required (entry-level role)
• Previous hospitality or customer service experience is advantageous

Skills

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Professional appearance and telephone etiquette
• Basic computer literacy (hotel systems experience advantageous)
• Ability to multitask and work in a fast-paced environment
• Attention to detail and problem-solving skills
• Ability to stand and move for extended periods

CV Tips

• Highlight your customer service or hospitality experience
• Include examples of handling customer queries or complaints
• Emphasize your communication and interpersonal skills
• Mention any experience with booking systems or front desk operations
• Keep your CV clean, professional, and focused on guest service excellence

Benefits of Joining the Company

• Work with a globally recognized hospitality leader (Marriott International)
• Opportunities for international career growth and mobility
• Access to training and development programs
• Dynamic and inclusive work environment
• Exposure to world-class hospitality standards
• Opportunity to build a long-term career in the hotel industry

Company Policy

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values individuals from all backgrounds and ensures fair treatment without discrimination. Employees are expected to maintain professionalism, protect guest privacy, and adhere to company policies and procedures. Marriott also prioritizes workplace safety, ethical conduct, and delivering exceptional guest experiences at all times.