Job Details

📌 Job Title: Store Manager (45hr)
🏢 Company: The Foschini Group
🏬 Brand: American Swiss
🛍️ Store Location: Prince Buthelezi Mall
📍 Location: Empangeni, KwaZulu-Natal, South Africa
💼 Employment Type: Full-Time
🆔 Job ID: 11434

Company Overview

The Foschini Group (TFG) is an internationally diversified retail portfolio with 34 leading lifestyle and apparel brands. The group is known for delivering remarkable omnichannel shopping experiences and creating growth opportunities across its retail brands.

The TFG Jewellery division includes trusted brands such as American Swiss, Sterns, and Galaxy & Co., offering premium jewellery and accessories for fashion-forward customers.

Job Overview

American Swiss is seeking an experienced Store Manager to lead its store operations at Prince Buthelezi Mall in Empangeni.

This leadership role is ideal for retail professionals with strong sales, customer service, stock control, and people management experience.

The successful candidate will drive store performance, achieve turnover targets, manage shrinkage, and lead a high-performing team while ensuring exceptional customer experiences.

Key Responsibilities

• Drive sales turnover and achieve store targets
• Control store expenses and budgets
• Manage stock losses and shrinkage control
• Lead recruitment and staff development
• Handle employee relations and performance management
• Execute in-store merchandising strategies
• Maintain visual merchandising standards
• Deliver exceptional customer service
• Drive customer loyalty and retention
• Manage store operations and compliance
• Lead sales conversations and customer engagement
• Optimize store processes and team productivity

Qualifications

Education

• Matric / Grade 12

Experience

• Minimum 3 years retail experience
• Minimum 1 year store leadership experience

Skills

• Customer service excellence
• Sales leadership
• Stock and shrinkage management
• Staff management and leadership
• Strategic sales planning
• Negotiation and selling skills
• Planning and organizing
• Policy and procedure compliance
• Digital customer communication
• Team motivation and accountability

CV Tips

• Highlight your retail management experience
• Include sales target achievements and KPIs met
• Mention team size managed
• Include experience with stock control and shrinkage reduction
• Showcase merchandising and customer service leadership
• Emphasize leadership, staff development, and performance management
• Include any jewellery, fashion, or luxury retail experience

Benefits of Joining the Company

• Career growth within TFG’s retail brands
• Leadership development opportunities
• Exposure to premium jewellery retail
• Opportunity for internal promotions
• Work with a respected national retail brand
• Performance-driven career progression

Company Policy

Preference will be given, but is not limited to, candidates from designated groups in accordance with the Employment Equity Act.

TFG is committed to diversity, inclusion, and creating growth opportunities for all employees.