HR Business Partner at The EXL, Apply now!

Job Details

Job Title: Human Resource Business Partner
Company: EXL
Job Type: Full-Time
Industry: Human Resources / BPO / Data & Analytics
Experience Level: Mid-Level (3–6 years)
Location: Cape Town, Western Cape, South Africa

Company Overview

EXL is a global leader in data analytics, digital operations, and AI-driven solutions, listed on NASDAQ. Founded in 1999 and headquartered in New York, EXL operates across six continents with over 54,000 employees. The company partners with leading organisations in industries such as insurance, healthcare, banking, retail, and media to transform business operations and drive growth through data and innovation.

Job Overview

EXL is seeking a dynamic Human Resource Business Partner to collaborate closely with business leaders and drive impactful HR strategies. This role focuses on shaping organisational culture, enhancing employee engagement, and ensuring effective talent management practices.

The successful candidate will act as a trusted advisor, aligning HR initiatives with business objectives while supporting workforce planning, compliance, and performance management in a fast-paced environment.

Key Responsibilities

• Partner with business leaders to implement people strategies and HR initiatives
• Drive employee engagement and organisational development programs
• Coach and support managers on HR frameworks, tools, and best practices
• Foster a high-performance, inclusive, and diverse workplace culture
• Provide expert HR guidance and act as a trusted advisor to leadership
• Collaborate with Payroll, HR Shared Services, Legal, and other departments
• Manage employee relations matters including disciplinary actions and disputes
• Support performance management and workforce planning processes
• Ensure compliance with South African labour laws and company policies
• Communicate HR updates effectively across the organisation

Qualifications

Education:

• Bachelor’s Degree or Diploma in Human Resources or related field (preferred)

Experience:

• Minimum 5 years of HR experience
• At least 3 years’ experience as an HR Business Partner
• Experience in the BPO industry is advantageous

Skills:

• Strong leadership and influencing abilities
• Excellent stakeholder management and relationship-building skills
• Strong analytical and problem-solving capabilities
• Solid understanding of South African labour legislation
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Ability to work under pressure in a fast-paced environment
• Strong communication and interpersonal skills
• Experience with HRIS systems and data analytics

CV Tips

• Highlight your experience as an HR Business Partner, especially strategic involvement
• Include examples of employee engagement or organisational development initiatives
• Demonstrate knowledge of South African labour laws
• Quantify achievements (e.g., improved retention rates, reduced attrition)
• Showcase your stakeholder management and leadership experience clearly

Benefits of Joining the Company

• Work for a globally recognised data and analytics leader
• Exposure to international HR practices and business environments
• Opportunities for career growth and continuous learning
• Inclusive and diverse workplace culture
• Competitive salary and benefits package

Company Policy

EXL is committed to equal employment opportunities and supports diversity in the workplace. In line with the Employment Equity Act, preference may be given to candidates from underrepresented groups.

The company maintains strict ethical recruitment practices and does not charge any fees during the hiring process. All candidates will go through a formal interview process with HR and hiring managers. Personal and financial information will never be requested outside official procedures. Only shortlisted candidates will be contacted.