Discovery Limited
Job Details
📌 Job Title: Operations Manager – Clinical (Clinics)
🏢 Company: Discovery Limited
đź“Ť Location: South Africa (Multi-site Clinics)
đź’Ľ Job Type: Full-Time
đź•’ Workplace Type: On-site / Multi-site
đź“Š Industry: Healthcare / Clinical Operations
Company Overview
Discovery is a leading global financial services and healthcare organisation with a core purpose of making people healthier and enhancing their lives. Discovery HealthCare Services (DHCS) delivers innovative healthcare solutions across multiple service areas, including corporate wellness, primary healthcare clinics, pharmacy services, and home care.
The organisation is known for leveraging technology, data, and innovation to improve healthcare outcomes while creating value for members and stakeholders.
Job Overview
Discovery Health is seeking an experienced Operations Manager – Clinical to oversee the end-to-end operations of multiple primary and occupational healthcare clinics.
This role focuses on driving operational excellence, ensuring compliance with healthcare standards, and delivering high-quality patient-centred care. The successful candidate will manage multidisciplinary teams, optimise clinic performance, and build strong stakeholder relationships.
Key Responsibilities
Operational Management:
- Oversee daily operations across multiple clinic sites
- Implement and monitor standard operating procedures
- Ensure clinics meet operational, safety, and service standards
- Manage scheduling, capacity planning, and workflows
- Drive performance targets and service delivery outcomes
Clinical Quality & Compliance:
- Ensure compliance with healthcare regulations and clinical governance standards
- Monitor quality metrics, infection control, and incident reporting
- Lead quality improvement initiatives and audits
- Support implementation of evidence-based clinical practices
People Management:
- Lead and develop multidisciplinary healthcare teams
- Manage recruitment, onboarding, and staff performance
- Foster a culture of accountability and patient-centred care
Client & Stakeholder Engagement:
- Build strong relationships with corporate clients and partners
- Ensure client satisfaction through service excellence and reporting
- Participate in stakeholder meetings and site visits
Reporting & Data Management:
- Oversee accurate reporting and data management systems
- Analyse performance metrics to drive improvements
- Provide operational and clinical reports to leadership and clients
Risk Management:
- Identify and mitigate operational risks
- Implement business continuity and emergency protocols
- Manage incident investigations and corrective actions
- Monitor costs and ensure financial efficiency across clinics
Qualifications
Education:
- Matric (Grade 12)
- Bachelor’s Degree in Healthcare Management, Nursing, Occupational Health, or related field
- Postgraduate qualification in Business Administration, Public Health, or Operations Management (advantageous)
Experience:
- Minimum 5 years’ operational management experience in healthcare
- Experience managing multi-site operations
- Proven leadership of large teams (30+ employees)
- Experience in stakeholder and client relationship management
Skills:
- Strong leadership and people management skills
- Excellent stakeholder engagement and communication abilities
- Analytical and problem-solving skills
- Knowledge of healthcare regulations (OHS Act, COIDA, clinical protocols)
- Proficiency in Microsoft Office (Excel, PowerPoint)
- Experience with reporting tools and healthcare systems (Power BI advantageous)
CV Tips
- Highlight your healthcare operations management experience, especially multi-site oversight
- Include measurable achievements (e.g., improved clinic efficiency, cost reductions)
- Showcase your leadership of large teams and stakeholder management
- Demonstrate knowledge of healthcare compliance and regulations
- Keep your CV results-driven and aligned to operational leadership roles
Benefits of Joining the Company
- Work with a globally recognised and innovative healthcare organisation
- Opportunity to lead impactful healthcare initiatives
- Exposure to advanced healthcare systems and technologies
- Career growth and leadership development opportunities
- Competitive salary and benefits package
Company Policy
Discovery is an equal opportunity employer committed to diversity and inclusion. The company’s Employment Equity Plan and targets will be considered during the recruitment process, and individuals with disabilities are encouraged to apply.
All applications are handled confidentially and in line with ethical recruitment standards. Only shortlisted candidates will be contacted.
To apply for this job please visit careers.discovery.co.za.
