Tracker Connect
Job Details
📌 Job Title: Product Support Agent
🏢 Company: Tracker
📍 Location: Randburg, Gauteng, South Africa
💼 Job Type: Permanent
🕒 Workplace Type: On-site
📊 Industry: IT & Internet / Customer Service
🆔 Reference Number: track_001616
📅 Closing Date: 21 April 2026
Company Overview
Tracker is a leading South African technology company specialising in vehicle tracking, telematics, and data-driven mobility solutions. Known for its innovation and customer-focused approach, Tracker provides advanced tracking and recovery services to both consumer and corporate clients.
The company offers a dynamic work environment where employees are encouraged to develop their technical and customer service skills while contributing to industry-leading solutions.
Job Overview
Tracker is seeking a proactive Product Support Agent to provide technical and customer support to clients regarding the functionality and performance of tracking units.
The role involves handling customer queries, resolving product-related issues, and ensuring a high level of service delivery across all communication channels.
Key Responsibilities
- Provide telephonic support to existing clients
- Handle post-installation product queries (TomTom, Empower, Skygistics, Skytrax)
- Liaise with internal teams, branches, and external stakeholders
- Capture, update, and maintain customer and vehicle information
- Manage cancellation requests and communicate with relevant departments
- Perform general administrative tasks including reporting and investigations
- Create, allocate, and follow up on service requests
- Handle customer complaints via phone and email
- Ensure adherence to telephony schedules and service standards
Qualifications
Education:
- Matric / Grade 12 (essential)
Experience:
- Minimum 1 year call centre or customer service experience
Skills:
- Strong verbal and written communication skills
- Knowledge of telematics and telecommunications (GSM & satellite)
- Proficiency in MS Office and related tools
- Familiarity with Tracker systems (TMS, CRM, CDS, Skytrax)
- Strong problem-solving and organisational skills
- Customer-focused with attention to detail
- Ability to take ownership and work in a team
CV Tips
- Highlight your call centre or customer service experience
- Include any exposure to technical support or telematics systems
- Showcase your communication and problem-solving skills
- Mention experience with CRM systems or tracking platforms
- Keep your CV concise, structured, and relevant to support roles
Benefits of Joining the Company
- Work with a leading technology and telematics company
- Gain experience in technical support and customer service
- Opportunity to develop IT and product knowledge
- Collaborative and structured work environment
- Career growth within a recognised industry leader
Company Policy
Tracker is committed to fair and transparent recruitment practices. All applicants are considered based on merit, qualifications, and experience.
Applications are handled confidentially, and only shortlisted candidates will be contacted. Candidates may be required to comply with company systems, schedules, and operational requirements as part of the role.
To apply for this job please visit careers.tracker.co.za.
