Houseman Role at The Cape Grace Hotel, Apply now!

Job Details

📍 Location: Cape Town, Western Cape, South Africa
🏨 Hotel: Cape Grace, A Fairmont Managed Hotel (Accor)
🏢 Company: Accor / Fairmont Hotels & Resorts
💼 Job Title: Houseman (Housekeeping Attendant)
🆔 Reference Number: REF101850J
📄 Employment Type: Full-Time, Permanent
🏠 Workplace Type: On-Site

Company Overview

Accor is a global hospitality group operating in more than 110 countries, offering luxury, premium and economy hotel brands. Fairmont Hotels & Resorts, part of Accor, is known for iconic luxury hotels and exceptional guest experiences worldwide.

Cape Grace, A Fairmont Managed Hotel, is one of Cape Town’s premier luxury hotels located at the V&A Waterfront. The hotel is recognised for world-class service, attention to detail and a strong commitment to hospitality excellence and sustainability.

Job Overview

Cape Grace Fairmont Hotel is seeking a Houseman to join the Housekeeping team in Cape Town. The role focuses on maintaining cleanliness, supporting housekeeping operations and ensuring exceptional guest service standards.

The successful candidate will be responsible for supporting room preparation, linen management, corridor cleaning and responding to guest requests efficiently and professionally.

This role is ideal for a hardworking, energetic individual who thrives in a fast-paced luxury hospitality environment.

Key Responsibilities

• Maintain the highest standards of guest service according to Fairmont operating procedures.
• Remove soiled linen from pantries and return it to the linen room.
• Stock pantries with clean linen according to par stock levels.
• Assist the linen room and housekeeping team with daily tasks.
• Report lost and found items immediately to supervisors.
• Report faulty or malfunctioning equipment to management.
• Sign in and return keys, pagers and work documentation at the end of each shift.
• Clean, store and maintain housekeeping equipment properly.
• Vacuum and dust corridors, staircases and assigned areas.
• Deliver guest supplies and replenish service areas as required.
• Respond to guest requests through housekeeping supervisors.
• Assist with furniture movement when required.
• Refill cleaning chemicals and supplies daily.
• Clean walls, lights, ceilings and glass surfaces as required.
• Perform deep cleaning tasks such as carpet spot cleaning and descaling.
• Maintain cleanliness of housekeeping offices, pantries and storerooms.
• Report any health and safety hazards immediately.
• Assist in training new housekeeping staff when required.
• Attend training sessions and comply with all reasonable instructions from management.

Qualifications

Education

• Grade 12 / Matric preferred.
• Basic literacy in English is essential.

Experience

• Previous experience in housekeeping or hospitality is advantageous.
• Experience in a 5-star hotel environment is preferred but not required.
• Customer service experience will be an advantage.

Skills

• Good verbal communication in English.
• Ability to work under pressure in a fast-paced environment.
• Strong attention to detail and cleanliness standards.
• Teamwork and reliability.
• Physical stamina for housekeeping duties.
• Positive attitude and willingness to learn.

CV Tips

To improve your chances of being selected, ensure your CV highlights your practical experience in cleaning, hospitality or customer service.

Your CV should include:

• Matric certificate.
• Any housekeeping, cleaning or hotel experience.
• Customer service experience if available.
• Ability to work shifts, weekends and holidays.
• Examples of reliability, teamwork and attention to detail.

Keep your CV simple, professional and focused on hospitality-related experience.

Benefits of Joining the Company

• Work in a world-class luxury hotel environment.
• Gain experience with an internationally recognised hospitality brand.
• Access training and career development opportunities.
• Be part of a diverse and inclusive global team.
• Opportunity to grow within Accor and Fairmont Hotels & Resorts.
• Work in a professional and supportive housekeeping team.

Company Policy

Accor is committed to diversity, inclusion and equal opportunity employment. All applicants are considered based on skills and experience, without discrimination.

The company supports Employment Equity and welcomes applications from individuals of all backgrounds, including persons with disabilities.

Applicants may be required to participate in interviews, assessments and background checks as part of the recruitment process.