Customer Advisor at Sigma Connected in Paarl | Apply Now!

📍 Location: Paarl, Western Cape, South Africa🏢 Company: Sigma Connected
📝 Job Type: Full-time | On-site
📄 Reference ID: 2025-2184
💼 Industry: Customer Service / Call Centre / BPO
💰 Salary: Market-related
🌐 Contract Type: Permanent

Website: http://www.sigmaconnected.com

🧩 Role Overview

Are you passionate about helping people? Sigma Connected is hiring Customer Service Advisors to join their growing team in Paarl. This role offers you the chance to grow your customer support career within a forward-thinking, people-focused organisation. If you’re someone who loves to problem-solve, engage positively with customers, and work within a high-energy team—this is for you!

🛠️ Key Responsibilities

• Handle inbound and outbound calls with professionalism and care

• Resolve queries using campaign guidelines and scripts

• Respond to customer inquiries promptly and accurately

• Process and manage back-office tasks and customer service requests

• Collaborate with your team to meet daily KPIs

• Deliver exceptional service with empathy and efficiency

✅ Minimum Requirements

• Education: Grade 11 minimum; Matric is advantageous

• Experience:

  • 6–12 months’ BPO experience (preferably in Utilities)

  • Previous call centre/customer service experience preferred

• Skills:

  • Excellent verbal & written English communication

  • Strong interpersonal and conflict resolution skills

  • Proficient in MS Word, Outlook, and general computer systems

  • Detail-oriented with problem-solving skills

  • Adaptable, coachable, and KPI-driven

💚 Why Join the Sigma Family?

• 📈 Career Growth: Internal promotions & development opportunities

• 🩺 Free Medical Insurance: GP, dental, optometry, funeral, and life cover

• 🚍 Transport Benefits: Shuttle services available for employees

• 🧠 Mental Health Support: Access to Employee Assistance Program (EAP) & Mental Health First Aiders

• 🏆 Incentives: Monthly, quarterly, and annual awards

• 🌳 Eco-Initiatives: Receive a tree in the Sigma Forest after probation

• 💬 Work Culture: Inclusive, supportive, and empowering environment

🤝 What Makes You a Great Fit?

• Natural at building rapport and empathizing with customer needs

• Calm under pressure and adaptable to change

• Comfortable working solo or with a team

• Willing to learn and grow with feedback

• Confident communicator who thrives in a fast-paced setting

📝 CV Writing Tips for This Role

• Highlight your customer service or call centre experience

• Mention specific software/tools you’re proficient in (e.g. MS Outlook, Word)

• Use metrics (e.g. “handled 50+ calls daily”) to demonstrate performance

• Show off your soft skills—empathy, problem-solving, adaptability

• Tailor your CV to match the skills listed in the job post

🌍 Employment Equity

Sigma Connected is proud to be an equal opportunity employer. We welcome applications from all suitably qualified individuals, regardless of race, gender, disability, or background.

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