🎯 Campaign Specialist at Tracker – Apply Now!

🔍 About the Role

Join Tracker, South Africa’s leading intelligent data-driven solutions provider, as a Customer Value Management (CVM) Campaign Specialist. Located at our head office in Johannesburg, this role will be key to enhancing customer engagement and retention through effective CVM campaigns.

As a CVM Specialist, you’ll apply advanced campaign planning, data analysis, and cross-functional collaboration to improve performance across the customer lifecycle. You’ll be the go-to expert for campaign strategy, forecasting, and training, ensuring all teams—internal and outsourced—are empowered to deliver exceptional results.

✅ Key Responsibilities

✔️ Campaign Management & Forecasting

• Design and segment campaigns targeting specific customer lifecycles

• Develop accurate forecasts and execution strategies

• Measure and optimise campaign effectiveness

✔️ Data Strategy & Insights

• Analyse subscriber behaviour and customer data

• Present data-backed business cases to leadership

• Support churn prevention and customer retention strategies

✔️ Stakeholder Collaboration

• Liaise with Finance, BI, Marketing, and Ops to align goals

• Troubleshoot system queries and support operational processes

• Identify and fix workflow inefficiencies

✔️ Training & SOP Documentation

• Train contact centres on systems, processes, and products

• Develop SOPs and best practices for scalability

• Provide ongoing coaching to enhance execution

📚 Minimum Requirements

🎓 Education:

• National Diploma in Call Centre Management, Marketing, or similar (NQF Level 6)

• FAIS Accreditation and/or RE5 Advantageous

💼 Experience:

• 3–5 years in contact centre/commercial operations

• Proficient in data analysis and campaign performance

• Experience with Excel, QlikSense, and business case creation

• Training and coaching experience a plus

🔧 Competencies & Skills

🧠 Strong analytical and forecasting skills
📊 Proficiency in advanced Excel & BI tools
📈 Business acumen with financial insight
💬 Excellent communication and interpersonal skills
🤝 High emotional intelligence and team influence
🧩 Detail-oriented with a structured problem-solving approach

🎁 Benefits

✅ Market-related salary
✅ Medical Aid & Provident Fund
✅ Inclusive, performance-driven culture
✅ Employee development and growth opportunities

🌐 About Tracker

Since 1996, Tracker has been a leader in connected services, using intelligent data and analytics to protect what matters most—your family, assets, and business. Be a part of a team that innovates with purpose.

🔗 Visit: www.tracker.co.za

🔍 Find similar jobs at:

👉 https://careerjunctionza.co.za/jobs/

✨ CV TIPS for This Role:

📝 Highlight Data Skills: Be specific about your experience with data tools like Excel, QlikSense, and campaign analysis.
🧩 Quantify Achievements: Include numbers—% increase in retention, ROI of campaigns, or customer engagement metrics.
🗂️ Customise for Tracker: Show familiarity with Tracker’s products, services, or industry trends.
📣 Show Leadership: If you’ve trained teams or led campaign strategy, make it stand out in your achievements.
🧠 Include Soft Skills: Emphasise your emotional intelligence, teamwork, and adaptability.

Ready to drive strategy with impact?
Apply now and transform customer journeys with Tracker!