1st Line Engineer at Open Box Software – Apply Now

Are you a tech-savvy professional ready to take on new challenges in a fast-paced, people-driven company? Open Box Software is looking for a 1st Line Engineer / Desktop Support professional to join our Cape Town team. If you’re passionate about IT support, enjoy working collaboratively, and thrive in a high-accountability culture, this role could be the perfect fit for you!

🌟 Why Join Open Box?

At Open Box, we believe in the power of ownership and autonomy. We’re a team of high-performing individuals who support one another in delivering world-class technology solutions. You’ll work alongside some of the brightest minds in the tech industry, learn fast, and grow faster—because we don’t do average. We do impactful.

🔧 Key Responsibilities:

• Provide 1st line technical support to internal users, including desktop, laptop, printer, and mobile device troubleshooting.

• Handle day-to-day IT service requests and incidents, ensuring timely and effective resolution.

• Assist in user onboarding: setup of new workstations, configuring user accounts, printers, and access permissions.

• Resolve common issues related to Windows OS, Microsoft 365, and basic networking (IP addressing, DNS, VPN).

• Maintain accurate records using a ticketing system, ensuring each issue is logged, prioritized, and resolved efficiently.

• Support rotational standby shifts (approximately one week per month) for after-hours assistance.

✅ What We’re Looking For:

• Experience in a desktop support / IT helpdesk role.

• Familiarity with Windows operating systems and Microsoft 365 troubleshooting.

• Confident in handling workstation setups, basic printer configurations, and user account management.

• Understanding of networking concepts (DNS, VPN, IP addressing).

• Prior experience with ticketing systems and service documentation.

• Ability to work independently and thrive in a culture of accountability.

🚀 Ideal Candidate Traits:

• Detail-oriented with strong problem-solving skills.

• Clear and professional communication abilities.

• Customer-first mindset with a commitment to service excellence.

• Reliable, responsible, and proactive in tackling technical issues.

📍 Location & Work Environment:

This is an on-site role based at our Cape Town Head Office, working in a collaborative, high-energy environment that values innovation, creativity, and continuous learning.

At Open Box Software, one year with us is worth two anywhere else. We’re not just offering a job — we’re offering a place to grow, contribute meaningfully, and do work that makes a difference.

🔗 Find similar jobs at: https://careerjunctionza.co.za/jobs/

📄 CV TIPS for 1st Line Engineer / IT Support Roles:

1. Show Your Technical Toolbox: Include tools and platforms you’ve worked with (Windows, M365, VPNs, DNS, printers, etc.).

2. Highlight Problem-Solving: Mention specific examples where you resolved technical issues quickly or improved support workflows.

3. Include Metrics Where Possible: E.g., “Resolved an average of 25 support tickets per week with 98% user satisfaction.”

4. Certifications Matter: List relevant certifications like CompTIA A+, Microsoft Certified, or ITIL.

5. Onboarding & Setup: Make sure to highlight your experience with user onboarding and workstation setup—it’s key in this role.

🌐 Company Website: https://www.openboxsoftware.com