Account Manager – Cape Town | Vodacom

Are you passionate about customer relationships and solution selling? Join Vodacom, South Africa’s Top Employer of 2025, as an Account Manager based in Century City, Cape Town. This exciting opportunity is perfect for a results-driven professional with experience in sales and enterprise account management within the telecommunications or ICT sector.

Why Join Vodacom?

Vodacom is committed to building a connected and inclusive future. As a leading telecommunications provider, we focus on innovation, diversity, and empowering our people. We offer competitive benefits, exciting incentives, and a collaborative work culture.

Key Responsibilities

✅ Sales & Stakeholder Management

• Own and manage all engagements and relationships with key enterprise customers.

• Drive portfolio growth while protecting existing revenue.

• Collaborate with internal teams to ensure timely and effective solution delivery.

• Gain deep understanding of client business needs to offer tailored solutions.

• Develop and maintain account development and sales engagement plans.

• Proactively identify sales opportunities and close deals.

• Support finance in managing overdue payments.

• Ensure products/services are delivered per customer requirements.

• Manage escalated issues and ensure excellent customer satisfaction.

• Report consistently on customer engagement progress and sales initiatives.

📊 Reporting & Planning

• Track and forecast sales KPIs and account metrics.

• Create sales reports, demand plans, and strategic account plans.

• Provide insights and recommendations based on data and trends.

Minimum Requirements

• Bachelor’s Degree or equivalent (Postgraduate qualification advantageous).

• 3+ years’ experience as an Account Manager, or 5+ years for Senior Account Manager.

• Background in ICT, telecommunications, or technology-related industries.

• Valid driver’s license.

Technical & Behavioural Competencies

🛠️ Technical Skills

• Proven success in solution selling to enterprise clients.

• Strong understanding of customer industries, challenges, and objectives.

• Ability to align Vodacom’s solutions with client goals.

💼 Behavioural Strengths

• Customer-centric mindset.

• Strong collaboration and relationship-building skills.

• High accountability and adaptability.

• Strategic thinking with a proactive approach.

• Organisational awareness and planning ability.

Perks & Benefits

• Competitive benefits including medical aid, retirement, and risk cover.

• Cell phone, data, and fibre discounts.

• Access to exclusive partner company discounts.

• Incentive programs to reward performance.

Location

📍 Century City, Cape Town, South Africa

Vodacom embraces diversity and inclusion. We encourage individuals with disabilities to apply and support employment equity through our recruitment processes.

👉 Find similar jobs at: https://careerjunctionza.co.za/jobs/

💡 CV Tips for Account Manager Roles

To stand out in your application for this role:

• Highlight measurable success: Showcase achievements like revenue growth, retention rates, or customer satisfaction improvements.

• Demonstrate industry knowledge: Emphasise experience in telecom, ICT, or tech-driven sales.

• Show your client management skills: Detail how you’ve handled key accounts or built long-term client relationships.

• Include relevant tools: Mention CRM tools, reporting software, or technical platforms used.

• Quantify your pipeline: If you’ve built and closed significant sales pipelines, show the numbers.

• Tailor your CV: Mirror the language used in the job posting and align it with your past experience.

🌐 Company Website: www.vodacom.com