Admin Clerk at The ABSA Group | Apply Now!

📍 Location: Absa Bank Limited, 270 Republic Road, Randburg, Gauteng, 2194, South Africa
🖥 Work Type: Hybrid (On-site & Remote)
📅 Closing Date: August 1, 2025
💼 Job Type: Full-Time, Permanent
🔎 Job Reference: R-15977842

Website: https://www.absa.africa/your-story-matters/

📝 Job Summary

Join Absa Bank Limited, a proudly African financial services group with over a century of heritage and an evolving future. As an Admin Clerk within the Wills Control Centre, you will play a vital role in maintaining the integrity and accuracy of customer records related to wills and deceased estates, ensuring compliance with Absa’s internal standards, the Wills Act, and broader fiduciary legislation.

📋 Key Responsibilities

🔹 Data Capturing

• Accurately capture new and revised wills received from clients and DSV into the Wills Filing System.

• Manage deletions of customer records following written cancellations or deceased estate notifications.

• Perform identity checks and consolidate multiple will entries to maintain a clean and accurate database.

• Migrate legacy records from the Magic database to the current Wills Filing System.

🔹 Correspondence Preparation

• Draft and send standardized letters to clients confirming will cancellations.

• Contact clients via SMS or email for missing documentation or clarifications (e.g., joint wills needing dual authorization).

• Prepare letters to the Master of the High Court and internal Absa Trust branches regarding estate matters and will validity.

🔹 Customer Service

• Handle queries via the Wills Safe Custody helpline in a professional and timely manner.

• Liaise with the Master’s Office and legal representatives to verify original will status and Absa Trust’s executor eligibility.

🔹 Legislative Compliance

• Complete mandatory compliance training (e.g., FICA, risk, and safety standards).

• Maintain awareness and understanding of the Wills Act and related fiduciary regulations.

• Ensure strict adherence to Absa’s Risk and Compliance policies, including data protection and record management.

🎓 Minimum Requirements

• Education: Grade 12 or equivalent NQF qualification (Bachelor’s degree preferred in Business or Commerce)

• Experience:

  • Minimum 1 year in an administrative role

  • Fiduciary experience is advantageous

🌟 Ideal Candidate Traits

• Strong attention to detail

• Excellent verbal and written communication

• Familiarity with fiduciary law and administrative systems

• Proficiency in MS Office and data entry tools

• Ability to work independently and under pressure in a high-compliance environment

✨ Employment Equity Statement

Absa Bank Limited is an equal opportunity, affirmative action employer. Preference will be given to applicants from designated groups, in alignment with the Employment Equity Act 55 of 1998, to promote diversity and equitable representation in our workforce.

✅ CV Tips for This Role

1. Highlight Administrative Accuracy – Emphasize your attention to detail and experience in high-volume data environments.

2. Showcase Compliance Knowledge – Mention any exposure to legal, compliance, or fiduciary documentation.

3. Include Relevant Tools – List tools and systems you’ve worked with (e.g., database systems, MS Office).

4. Demonstrate Communication Skills – Use bullet points to highlight experience interacting with clients or authorities (e.g., Master’s Office or attorneys).

5. Tailor Your Objective – Include a short summary that aligns with the duties of this specific role.

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