Admin & Customer Service Manager at Mao – Apply Now!

📌 About the Role

As the Admin & Customer Service Manager, you’ll be at the forefront of Mao’s customer-facing and administrative operations. This dual-function role requires a highly organized, service-driven professional who can inspire teams, manage performance, and enhance both customer satisfaction and internal administrative systems.

You’ll report to senior management and play a pivotal role in streamlining operations, ensuring compliance, and building a culture of excellence within both the admin and customer service departments.

💼 Key Responsibilities

• Lead and manage the Customer Service and Administrative teams

• Develop, implement, and optimize internal administrative procedures

• Oversee the end-to-end customer service process to ensure satisfaction and timely resolutions

• Implement strategies to improve service delivery and operational performance

• Handle escalated customer complaints with professionalism and empathy

• Monitor and analyze KPIs for both teams, using data to drive continuous improvements

• Train, mentor, and coach team members to reach their full potential

• Ensure compliance with internal policies and industry regulations

• Collaborate with other departments to ensure smooth workflow and information exchange

• Maintain accurate records and generate regular management reports

✅ Minimum Requirements

• Matric certificate (essential)

• Relevant qualification in administration, customer service, or business management (advantageous)

• Minimum of 5 years’ experience in a similar dual-role capacity (admin and customer service management)

• Proven leadership and team management experience

• Strong communication, interpersonal, and conflict-resolution skills

• Hands-on experience with CRM systems and Microsoft Office Suite

• Ability to manage time and priorities effectively in a fast-paced environment

• Strong analytical skills and attention to detail

• High level of professionalism, reliability, and integrity

🌟 What You’ll Bring to the Team

• A passion for customer service excellence

• A structured and detail-oriented approach to administration

• The ability to lead by example and build a motivated, high-performing team

• Flexibility to manage both strategic and operational responsibilities

• A problem-solving mindset and eagerness to improve systems and processes

• The confidence to work independently and collaboratively across departments

💡 Why Work at Mao?

• Be part of a supportive, people-first company culture

• Take on a leadership role that blends strategic thinking with hands-on team management

• Opportunity for growth in a company that values innovation and initiative

• Gain exposure to dynamic work processes and industry best practices

• Enjoy a collaborative and forward-thinking work environment in Cape Town

🔗 Find similar jobs at: https://careerjunctionza.co.za/jobs/

✨ CV Tips for Admin & Customer Service Manager Applicants

1. Emphasize Leadership: Highlight your experience leading teams, especially in admin or service environments.

2. Quantify Your Achievements: Use numbers to demonstrate impact (e.g. reduced customer complaints by 30%, improved admin turnaround time by 20%).

3. Highlight Dual Experience: Showcase both your customer service and administrative management experience clearly.

4. Use Industry Keywords: Include phrases like “customer retention,” “compliance,” “KPI monitoring,” “CRM systems,” and “team performance.”

5. Tailor Your Summary: Start your CV with a summary that aligns with the leadership, service excellence, and admin optimization focus of this role.

🌐 Company Website: https://www.mao.co.za (Please confirm or replace with the accurate URL if different)