Administrator at Alexander Forbes in Sandton | Apply Now!

🏢 Company: Alexander Forbes
📍 Location: Sandton, Gauteng, South Africa, 2196
📅 Closing Date: 13 August 2025
📄 Category: Health Consulting – OF2301
📝 Reference ID: PP3770

Website: https://www.alexforbes.com/

🔍 About the Opportunity

Alexander Forbes is looking for a dedicated and detail-oriented Administrator to join their Health Consulting team in Sandton. This is a vital role supporting disability fund administration and ensuring quality service delivery to both internal and external clients. The ideal candidate will have a strong background in employee benefits, specifically retirement fund administration, and a passion for delivering excellent client service.

🧾 Key Responsibilities

📌 Disability Fund Administration

• Manage disability claims within your allocated portfolio.

• Compile and submit weekly, monthly, quarterly, and annual reports for clients.

• Liaise effectively with insurers, clients, and consultants.

• Configure and maintain the Line of Business system.

📌 Fund Management & Operations

• Perform all tasks accurately and within defined service levels.

• Uphold Alexander Forbes’ professional image by delivering prompt and courteous service.

• Source and analyze necessary documents for fund installation or conversion.

• Maintain workflows and track progress against key deadlines.

📌 Stakeholder & Client Relations

• Build strong, trust-based relationships with clients and internal teams.

• Handle queries professionally, ensuring issues are resolved without escalation.

• Prepare for and participate in internal and external meetings, summarizing key actions.

📌 Quality Assurance & Compliance

• Adhere to relevant legislation, SLAs, and SLS.

• Maintain a zero-error standard and ensure the highest quality outputs.

• Attend training, complete assessments, and stay up to date with new regulations including TCF (Treating Customers Fairly), POPIA, and FCC (Financial Crime Compliance).

📌 Financial & Reporting

• Minimize operational expenses and eliminate errors and omissions (E&O).

• Deliver all reports on time and ensure accuracy and completeness.

✅ Minimum Requirements

• Educational: National Senior Certificate (Matric)

• Experience: 2–3 years’ experience in Employee Benefits – Retirement Fund Administration

🌟 Desired Competencies

• Excellent communication and interpersonal skills

• Ability to manage time and multitask under pressure

• Attention to detail and high standards of accuracy

• Strong teamwork ethic and commitment to continuous improvement

• Familiarity with legislation affecting retirement funds and health consulting

💼 Employment Type

• Full-Time

• Office-based (Sandton, Gauteng)

📌 Best CV Tips for This Role

• Highlight experience in disability claims or fund administration.

• Showcase skills in client communication, SLA adherence, and workflow management.

• Mention any systems knowledge (e.g., business configuration tools or fund admin software).

• Use metrics or KPIs to illustrate your success in delivering reports, minimizing errors, or improving client satisfaction.

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