Administrator – Discovery Corporate & Employee Benefits

About Discovery
Discovery’s core purpose is to make people healthier and enhance and protect their lives. We invest in exceptional individuals who share our values and are driven to innovate for meaningful social and financial impact. As a global thought leader, Discovery creates dynamic opportunities for growth in a fast-paced environment.

About Discovery Corporate & Employee Benefits
Discovery Corporate & Employee Benefits pioneers innovative employee benefits solutions, focused on shaping healthier and wealthier workforces. We revolutionize retirement savings and life insurance services for companies and their employees.

Key Purpose of the Role

As an Administrator within the Umbrella Fund Operations of the Retirement Funds business unit, you will oversee day-to-day administration and manage a small team. Your core responsibility will be to holistically manage a diverse portfolio of retirement fund processes including monthly contributions, claims, investments, individual transfers, and regulatory processes such as Section 14 and Section 28.

You will ensure operational activities are conducted accurately, compliantly, and within service level agreements while maintaining and improving existing processes to consistently deliver excellent service to our Umbrella Fund clients.

Responsibilities

Manage and process all daily and monthly transactional activities within agreed service levels.
Perform quality assurance (QA) checks on documentation to ensure accuracy and compliance.
Ensure all administration complies with regulatory frameworks, including the Pension Funds Act, Tax Act, and Fund-specific rules.
Maintain data completeness and data quality standards in all operations.
Handle queries and escalations from internal and external stakeholders, ensuring client expectations are met through effective communication.
Prepare management and client reports for review by supervisors and senior management.
Develop and maintain strong business relationships with internal teams and external brokers.
Support the Team Manager in managing projects and process improvements.
Act as a Subject Matter Expert (SME) for the retirement fund disciplines under your management, providing innovative solutions and root cause analysis.
Lead and motivate your team through continuous improvement initiatives and change management.

Personal Attributes

Strong leadership and supervisory skills.
Excellent planning, organizing, and multitasking capabilities.
Effective communication and interpersonal skills to influence and negotiate.
High integrity with adherence to company values and self-management.
Customer-centric approach with resilience under pressure.
Analytical mindset with strong problem-solving skills.
Proactive learner with a passion for technology and innovation.
Team player who fosters collaboration and networks effectively.

Education & Experience

Matric certificate is essential; further education in related fields is advantageous.
3 to 5 years of claims experience in the long-term insurance industry; pension and provident fund experience preferred.
Proficient in MS Office, especially Advanced Excel.
Knowledge of operational processes, process mapping, and employee benefits including Group Risk claim operations.
Familiarity with internal systems such as Compass and Paradigm is a plus.
Strong telephone etiquette, attention to detail, and a self-driven attitude.

Employment Equity Statement

Discovery is an Equal Opportunity employer committed to employment equity. We welcome applications from people with disabilities and diverse backgrounds to foster an inclusive work environment.

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CV Tips for Administrator Roles at Discovery

Highlight relevant claims or pension fund experience clearly in your CV.
Showcase your proficiency in MS Excel and any process improvement projects you have contributed to.
Emphasize your communication skills, particularly in client management and stakeholder liaison.
Demonstrate leadership experience and ability to manage small teams or projects.
Include any knowledge of regulatory compliance, especially related to the Pension Funds Act or insurance claims.
Tailor your CV to reflect a customer-focused mindset and adaptability to fast-paced environments.

Company Website: https://www.discovery.co.za

To apply for this job please visit careers.discovery.co.za.