Administrator at Fidelity Services Group – Apply Now!

📌 Overall Purpose of the Job

Fidelity Services Group is seeking a highly organized and detail-oriented Administrator to provide critical administrative support and ensure the smooth functioning of area-specific operations. The successful candidate will play a vital role in coordinating technical operations, managing schedules, assisting with stock control, and supporting clients and technicians alike.

✅ Minimum Qualifications and Experience

• Grade 12 / Matric – Essential

• Minimum of 2 years’ experience in an administrative role

• Excellent verbal and written communication skills

• Computer literacy in MS Office Suite

• Experience using Listener system – Advantageous

🛠️ Key Responsibilities

Operations & Scheduling

• Gather and verify area-specific quotes

• Confirm all quotes are logged on Listener

• Allocate quotes to appropriate technicians

• Efficiently schedule servicing and installation jobs

• Prioritize technical calls to reduce travel time

Client & Sales Coordination

• Schedule and confirm client appointments (including telephone bookings)

• Support sales team with technician bookings

• Help with job card transmission to Johannesburg team

• Follow up on key client service lists (e.g. Top 20, Low Battery, Overactive)

Technical & Admin Support

• Assist technicians with system tasks (e.g., radio loading and testing)

• Provide technical assistance to clients

• Track and follow up on scheduled jobs daily

• Assist during team absences to ensure operational continuity

Stock Control & Reporting

• Order, issue, and manage service and installation stock

• Help with stock takes and warehouse administration

• Distribute stock and generate technical invoices

• Compile weekly and monthly reports

Managerial & Office Administration

• Manage diary, travel bookings, meeting coordination, and minute-taking for the Manager

• Prioritize and screen communications on behalf of the Manager

• Maintain filing systems and screen calls professionally

💡 What Makes You a Great Fit?

• Proactive and organized with a high attention to detail

• Able to multitask in a fast-paced technical environment

• Comfortable communicating with clients, technicians, and sales teams

• Strong problem-solving skills and the ability to escalate issues efficiently

• A customer-service mindset and a willingness to go the extra mile

🌐 About Fidelity Services Group

Fidelity Services Group is Southern Africa’s leading integrated security solutions provider. Our commitment to innovation, operational excellence, and customer service makes us a trusted partner in securing assets and people.

Website: https://www.fidelity-services.com

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👉 https://careerjunctionza.co.za/jobs/

✍️ CV Tips for an Administrator Role

1. Highlight Relevant Experience: Showcase your previous roles in admin, especially where you worked with scheduling, stock control, or technical support.

2. List Your Tools: Mention proficiency in MS Office, Listener (if applicable), and any scheduling or invoicing tools.

3. Communication Matters: Emphasize clear written and verbal communication skills, essential for liaising with clients and technical teams.

4. Showcase Problem-Solving Skills: Give brief examples of how you resolved scheduling conflicts or managed workload during absences.

5. Include Measurable Achievements: For example, “Reduced technician travel time by 20% through optimized scheduling.”

Take the next step in your administrative career and join a company where precision, service, and reliability matter. Apply now!