Persona
Job Description:
Motus Menlyn is seeking a dedicated and experienced Administrator: Bookings to join their Hyundai and KIA franchise team. This essential role requires an individual who is efficient, organized, and has a passion for providing exceptional customer service in the automotive industry. As a Bookings Administrator, you will oversee scheduling, customer interactions, and ensure the smooth running of the vehicle service department.
If you are passionate about customer service, have previous experience in a dealership, and enjoy working in a fast-paced environment, then this could be the perfect opportunity for you.
Key Responsibilities:
✔ Vehicle Service Scheduling:
- Manage and coordinate all vehicle service bookings, ensuring optimal scheduling for smooth operations.
- Collaborate with the workshop and service advisors to ensure timely service delivery.
✔ Customer Interaction:
- Provide excellent customer service, answering queries, assisting with bookings, and offering information about the services available.
- Be the first point of contact for clients, ensuring a positive experience throughout their journey.
✔ Administrative Duties:
- Update and maintain accurate customer records and service history within the dealership’s system.
- Handle various administrative tasks, including paperwork, reporting, and data entry.
✔ Reception Duties:
- Manage the reception area, handling incoming calls, greeting customers, and addressing inquiries promptly and professionally.
✔ Dealership System Management:
- Use dealership systems like Drive to manage customer data and ensure all service bookings are logged and processed correctly.
- Ensure adherence to dealership policies and procedures to maintain operational standards.
Requirements & Qualifications:
✔ Matric (Grade 12) or equivalent qualification.
✔ Previous experience in a dealership environment is mandatory.
✔ Experience as a Bookings Clerk or in a similar administrative role within an automotive context.
✔ Receptionist experience and exposure to customer-facing roles.
✔ Strong customer service skills with the ability to handle queries efficiently.
✔ Basic numeracy skills and understanding of basic calculations.
✔ Knowledge of dealership procedures and systems is essential.
✔ Technical knowledge of automotive services is an advantage.
✔ Familiarity with the Drive system is highly beneficial.
✔ Multilingual abilities are an added advantage, particularly for dealing with diverse customer bases.
Why Join Motus Holdings Limited?
🚗 Reputable Automotive Brand:
Work for a leading company in the automotive industry, recognized for its strong commitment to excellence and customer satisfaction.
🌱 Growth Opportunities:
At Motus Menlyn, you will have access to career advancement opportunities within the broader Motus Group, one of the most established names in the industry.
🤝 Collaborative Environment:
Join a dynamic and supportive team of professionals, committed to delivering high-quality customer service and operational efficiency.
💼 Comprehensive Training:
Gain in-depth training and development, including exposure to cutting-edge dealership management systems.
How to Apply:
Interested and qualified candidates are encouraged to apply now! To submit your application, please click the link below:
🔗 Click here to Apply Now
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https://careerjunctionza.co.za/jobs/
TIPS for CV Related to This Post:
✔ Emphasize Dealership Experience: Highlight your previous work in a dealership environment, particularly in roles like Bookings Clerk or Receptionist.
✔ Customer Service Expertise: Showcase your customer service skills and provide examples of how you’ve successfully handled customer queries and bookings.
✔ System Knowledge: Include your experience with dealership systems (e.g., Drive) to demonstrate your technical proficiency.
✔ Reception Skills: If you’ve managed a reception or customer-facing role, highlight your ability to handle phone calls, greet customers, and manage appointments.
✔ Numeracy Skills: Mention your basic numeracy skills and your ability to handle bookings and scheduling accurately.
✔ Multilingual Abilities: If you speak additional languages, especially those common in the region, ensure this is noted on your CV.
