Air Logistics Customer Care at Kuehne+Nagel – Apply Now!

Are you passionate about delivering outstanding customer service in the dynamic world of logistics? Kuehne+Nagel, one of the world’s leading logistics providers, is seeking a Customer Care Specialist in Air Logistics to join our Johannesburg team! This permanent role offers the opportunity to build strong relationships with customers, solve challenges proactively, and play a vital role in ensuring a seamless customer experience.

As a Customer Care Specialist, you’ll be at the heart of our operations—engaging directly with customers, collaborating across departments, and making a tangible impact on our clients’ satisfaction. This is your chance to elevate your career in a global logistics leader known for innovation, collaboration, and customer-centricity.

Key Responsibilities:

✅ Proactively advise and consult customers to ensure satisfaction across every interaction.
✅ Monitor customer shipments, provide proactive updates, and resolve issues before they escalate into complaints.
✅ Manage customer onboarding by accurately capturing and transferring customer requirements into Kuehne+Nagel systems.
✅ Handle customer complaints professionally, providing effective resolutions in collaboration with internal stakeholders.
✅ Qualify customer inquiries, generate quotations within pricing guidelines, and follow up to close opportunities.
✅ Collaborate with sales and account management teams for continuous improvement of operational relationships.
✅ Prepare and review reports, conduct performance analysis, and support claims management from reporting to closure.

What We’re Looking For:

🎯 Minimum 3 years of experience in Air Logistics or Freight Forwarding.
🎯 Excellent communication, analytical, conflict resolution, and organizational skills.
🎯 Ability to handle pressure, think critically, and make decisions in a fast-paced environment.
🎯 Strong interpersonal skills: empathy, adaptability, active listening, and positive language use.
🎯 Ability to work collaboratively while also managing responsibilities independently.
🎯 Matric (required); a tertiary qualification in Maritime Logistics or a related field is advantageous.
🎯 Intermediate proficiency in English (both verbal and written).

Why Join Kuehne+Nagel?

🌍 Be part of a global leader with over 79,000 employees across 1,300+ locations worldwide.
🤝 Inclusive, diverse, and supportive workplace culture.
🚀 Ongoing training and career development opportunities.
💻 Hybrid work flexibility with collaboration across international teams.

Find similar jobs at: https://careerjunctionza.co.za/jobs/

💡 CV Tips for Customer Care & Logistics Roles:

✅ Highlight customer-facing achievements: Include metrics like customer satisfaction improvements, issue resolution times, or service awards.
✅ Showcase problem-solving skills: Add examples of how you resolved shipping delays, handled escalations, or improved processes.
✅ Emphasize collaboration: Detail how you worked with sales, operations, or international teams to achieve goals.
✅ Include tech proficiency: List CRM systems, logistics platforms, or tracking software you’ve used.
✅ Tailor your CV keywords: Use terms like “Air Logistics,” “Customer Care,” “Shipment Monitoring,” and “Complaint Resolution” to align with this role.

🔗 Company Website: https://www.kuehne-nagel.com