Job Details

Location: KwaZulu-Natal, South Africa
Job Type: Full-time
Job Category: IT Management
Employer: Airports Company South Africa (ACSA)
Job ID: 670
Closing Date: 10 February 2026

Company Overview

Airports Company South Africa (ACSA) is a state-owned enterprise responsible for managing South Africa’s major airports. ACSA plays a critical role in enabling safe, efficient, and world-class airport operations. The organisation is driven by innovation, operational excellence, and national economic development.

Job Overview

ACSA is seeking an experienced Airport IT Manager to lead IT service delivery at an airport level. The role focuses on IT service desk management, business relationship management, incident resolution, and technology enablement.

The successful candidate will act as a strategic interface between IT and business stakeholders while ensuring SLA and compliance adherence.

Key Responsibilities

Ensure quality, accuracy, and integrity of all IT release and service documentation.
Create and manage monthly supplier requisitions.
Monitor and improve average incident resolution times.
Develop and submit regular reports on service desk performance.
Identify non-compliance issues and implement corrective actions.
Resolve internal and external audit findings.
Assist in managing and overseeing Service Desk operations.
Develop IT communiqués for approval prior to distribution.
Monitor team performance to ensure SLAs and OLAs are consistently met.
Act as an escalation point for clients on complex or unresolved IT issues.
Lead planning and execution of technology initiatives aligned to business objectives.
Capture business requirements and translate them into high-level IT solutions.
Manage demand processes for new and enhanced IT services.
Provide technical and professional support to internal and external stakeholders.
Ensure accuracy of business process models and IT component mappings.

Qualifications

Education

Bachelor’s Degree in Information Technology (NQF Level 7 – 360 credits).
ITIL Certification in Incident Management (essential).

Experience

Minimum 6 years’ operational experience in Information Technology.
Minimum 2 years’ management experience in IT or Incident Management.

Skills

Strong customer orientation and service delivery focus.
IT architecture and business analysis capability.
Vendor and stakeholder management expertise.
Strong communication, collaboration, and decision-making skills.
Ability to operate in a high-availability, mission-critical environment.

CV Tips

Clearly state your IT management and incident management experience.
Include ITIL certification details with certification numbers where applicable.
Highlight experience managing SLAs, audits, and service desk operations.
Emphasise leadership, stakeholder engagement, and large-scale IT environments.

Benefits

Opportunity to work in a nationally strategic organisation.
Exposure to complex, large-scale IT environments.
Leadership role with strategic influence on airport operations.
Stable employment within a state-owned enterprise.

Company Policy

Appointments will be made in line with Airports Company South Africa’s Employment Equity Policy and Plan. Shortlisted candidates must provide proof of qualifications, NQF level, and credits. Candidates must be eligible to obtain Top Security Clearance within 3 months of appointment. If no response is received within 30 days of the closing date, the application should be regarded as unsuccessful.

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