Assistant Front Office Manager at Marriott – Apply Now!

Are you passionate about delivering exceptional guest experiences in a world-class hotel environment? Join Protea Hotel by Marriott® Breakwater Lodge – a flagship property in Cape Town Waterfront – as an Assistant Front Office Manager and become part of the most recognized hospitality brand in Africa.

🌟 Job Summary

As the Assistant Front Office Manager, you will support the Front Office Manager in overseeing front office functions, including Guest Services, Switchboard, Bell/Door Staff, and Front Desk operations. Your mission is to lead by example, drive exceptional customer service, and optimize operational efficiency – ensuring every guest enjoys a seamless and memorable stay.

✅ Key Responsibilities

🔹 Leadership & Team Supervision

• Supervise front office operations and provide strong leadership during all shifts.

• Coach and motivate staff to deliver high standards of guest service.

• Support team members with decision-making, guidance, and problem-solving.

🔹 Operational Excellence

• Monitor daily front office activities to ensure quality and consistency.

• Assist in implementing and maintaining departmental procedures and policies.

• Step in during the Front Office Manager’s absence to manage full operations.

🔹 Guest Satisfaction

• Foster a guest-centric culture by addressing complaints effectively.

• Ensure personalized service is delivered at every interaction.

• Regularly engage with guests for feedback and service improvement.

🔹 Reporting & Communication

• Report key updates and performance metrics to executive leadership.

• Drive improvement plans based on guest satisfaction surveys.

• Maintain open lines of communication across departments.

🎓 Qualifications & Experience

• High school diploma or GED, with 3 years of experience in Front Desk, Guest Services, or related fields.
  OR

• 2-year diploma/degree in Hotel Management, Hospitality, Business Administration, or similar, plus 2 years of experience in a comparable role.

🧠 Core Competencies

• Strong interpersonal and communication skills.

• High attention to detail and guest-centric mindset.

• Conflict resolution and problem-solving ability.

• Knowledge of property management systems (e.g. FOSSE, Guestware).

• Able to coach and recognize team members effectively.

🌍 Why Join Protea Hotel by Marriott®?

• Be part of Africa’s leading hospitality brand, with over 60 hotels in multiple countries.

• Enjoy working at the Breakwater Lodge, an iconic destination at the V&A Waterfront.

• Thrive in a diverse, inclusive, and global team with exceptional career growth opportunities.

• Marriott International fosters a culture of learning, collaboration, and excellence.

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📝 CV TIPS for This Role

To make your application stand out for the Assistant Front Office Manager position, keep these expert CV tips in mind:

• Highlight leadership roles: Emphasize your experience in managing or supervising front desk or guest services teams.

• Quantify success: Use metrics like customer satisfaction scores, team performance improvements, or revenue growth.

• Showcase guest service excellence: Provide examples of how you’ve handled guest complaints or improved service standards.

• Include technical skills: List your experience with hospitality systems such as FOSSE, Opera, or Guestware.

• Tailor your personal summary: Align it with Marriott’s values such as service excellence, integrity, and collaboration.

🌐 Company Website: https://www.marriott.com