AWS Marketplace Support Engineer – Private Offers Expansion – Cape Town

Job Summary:

Join the pioneering AWS Marketplace team in Cape Town, where your expertise as a Support Engineer will be instrumental in nurturing our pivotal Private Offer Success Team. AWS Marketplace, a leading cloud-based e-commerce platform, invites you to be at the forefront of revolutionizing the procurement and deployment of cloud software.

What You’ll Do:

You’ll collaborate with marketplace contributors and partners, employing your knowledge in operations and program management to escalate the Private Offers initiative. A strategic thinker, you’ll refine operational processes, innovating to remove inefficiencies and optimize the customer journey. Engaging with internal teams, you’ll influence the enhancement of Private Offers, spearheading the integration of new features to enrich the AWS ecosystem.

Who You Are:

An agile learner and problem-solver, you come prepared with a bachelor’s degree or comparable professional track record. With at least two years tucked under your belt in program management or customer support, you’re geared to take on complex challenges. Your meticulous attention to detail and robust communication skills empower you to deliver exceptional results and customer service.

Working at AWS:

AWS offers an environment where work-life harmony is a priority. Here, you’ll enjoy the freedom of flexible work arrangements and the opportunity to progress your career with guidance from our top-tier product management teams. Our inclusive and collaborative culture will allow you to leverage diverse perspectives and expertise.

Key Responsibilities:

• Elevate our support process, directly engaging with sellers and customers.
• Innovate and streamline our operational processes.
• Develop and refine vital program materials.
• Uphold rigorous standards to ensure superior quality.
• Foster strong relationships with a wide array of internal teams to maintain seamless operations.

A Day With Us:

As a critical thinker, you’ll take delight in building and refining processes that drive long-term business goals. Your dedication to customer satisfaction will uncover opportunities for improvement, and you’ll work collaboratively to enhance the AWS Marketplace experience.

Our Team:

We champion growth, valuing knowledge sharing and mentorship. Our diverse team embraces members with varying levels of expertise, all committed to helping you advance your skills and career.

Location: The position is available in:

• Cape Town, ZAF

Requirements:

• A bachelor’s degree or professional equivalence.
• A minimum of 2 years’ experience in program management or customer support within a relevant sector.
• A solid history of troubleshooting and customer assistance.

Preferred Experience:

• Proven track record of developing scalable programs and initiatives.
• Collaborative experience with Product Management and Engineering teams on technical projects.
• Familiarity with Lean/Six Sigma practices.

Amazon’s Commitment:

We are an equal opportunity employer that cherishes your drive to innovate. We welcome diverse applicants and are keen on contributing to employment equity in our community.

For more details on how to apply, please visit: Apply Here.

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