Branch Host at Sanlam – Apply Now!

💼 About Sanlam

Sanlam Developing Markets (SDM), a key part of the Sanlam Life and Savings cluster, is one of South Africa’s leading providers of accessible and affordable financial services. We specialize in serving the entry-level and emerging middle market with solutions such as funeral cover, life insurance, personal accident plans, and educational savings.

We are committed to delivering excellent service while nurturing talent and creating opportunities for our employees to grow within one of the most reputable financial services groups in the country.

🎯 Role Overview – Branch Host

As a Branch Host, you will be the first point of contact for clients visiting our branch. You’ll play a vital role in managing front-desk operations, supporting branch administration, and contributing to a seamless and positive client experience.

✅ Key Responsibilities

✔️ Provide professional and friendly reception services to clients
✔️ Refer clients efficiently to relevant staff or departments
✔️ Manage front-office operations and ensure a welcoming environment
✔️ Assist the Branch Manager with daily administrative and clerical tasks
✔️ Uphold the highest standards of customer service at all times

🧠 Skills & Competencies

✔️ Strong written and verbal communication skills
✔️ Excellent organizational and office management abilities
✔️ Customer-service oriented with conflict resolution capabilities
✔️ Adaptability and eagerness to learn
✔️ Proficient in Microsoft Office, especially Outlook
✔️ Typing and document handling proficiency

📚 Qualifications & Experience

🎓 Matric (Grade 12)
📅 1–2 years’ experience in office administration, coordination, or clerical support
📍 Client-facing experience in service or insurance environments (advantageous)
🏢 Prior experience in an insurance branch (preferred)

🌈 Why Join Sanlam?

💸 Competitive salary + performance-based incentives
📦 Comprehensive benefits package
📈 Career growth in a reputable financial services group
🤝 Collaborative, inclusive, and diverse work environment
📘 Ongoing training and development opportunities

👥 Personal Attributes

🗣️ Communicates Effectively
🧭 Demonstrates Self-Awareness
🗂️ Plans and Aligns
⚙️ Optimises Work Processes
🌟 Customer Focused
💡 Cultivates Innovation
💪 Resilient and Results-Driven

🌐 Find similar jobs at:

👉 https://careerjunctionza.co.za/jobs/

📝 CV TIPS for This Role:

📌 Highlight front-office or customer service experience – Focus on your client-facing roles or responsibilities.
📌 Showcase administrative skills – Mention your ability to manage documentation, scheduling, or branch support functions.
📌 Include computer proficiency – List your Microsoft Office skills, especially Outlook, Excel, or document processing tools.
📌 Demonstrate adaptability – Give examples of how you’ve quickly learned new processes or handled challenging customer interactions.
📌 Use keywords – Add industry-related terms like “reception,” “branch administration,” “customer experience,” and “insurance support” to improve search visibility.

🌐 Company Website: https://www.sanlam.co.za