Branch Manager at Sanlam – Apply Now!

About Sanlam

Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is one of South Africa’s leading financial services providers focused on the entry-level and emerging middle market. Our mission is to offer affordable, easy-to-understand financial products such as life insurance, funeral cover, personal accident policies, and education savings plans.

As part of the Sanlam Life and Savings cluster within the Sanlam Group, SDM is committed to empowering communities through accessible financial solutions. We are now looking for a dedicated Branch Manager to join our Pretoria team and take ownership of branch performance and customer satisfaction.

Role Overview

As a Branch Manager, your primary responsibility is to lead and grow your retail branch by:

• Increasing revenue and customer base.

• Managing and supporting a high-performing team of Sales Consultants.

• Creating a client-centric service culture and overseeing daily branch operations.

• Aligning branch activities with Sanlam’s strategic objectives and compliance standards.

Key Responsibilities

• Sales & Strategy Execution: Develop and implement a retail branch strategy in alignment with Sanlam Retail Mass goals. Drive growth through innovative sales tactics and engagement.

• Team Leadership: Guide, mentor, and manage Sales Consultants. Implement effective performance and talent development initiatives.

• Client Service Excellence: Foster a culture of outstanding customer service across all channels.

• Compliance & Risk Management: Ensure adherence to industry regulations, Sanlam policies, and quality assurance standards.

• Operational Oversight: Oversee administrative and people-related functions like capacity planning, leave management, and resolving grievances.

• Reporting: Manage monthly sales performance, planning, and service delivery metrics.

• Stakeholder Engagement: Build and nurture relationships with internal and external stakeholders including community leaders, activation sites, and area managers.

Required Qualifications & Experience

• Matric (Grade 12) is required.

• RE1 and RE5 certifications are mandatory.

• 120 Wealth Management credits or a tertiary qualification recognised by the FSCA.

• Accredited Class of Business training (annually required).

• CPD (Continuous Professional Development) compliant for all cycles.

• 5+ years of industry experience, with at least 3 years in a leadership role.

• Strong experience in sales, service management, credit, and lending.

Skills & Competencies

• Advanced knowledge of sales techniques and service excellence.

• Strong stakeholder and team management abilities.

• Deep understanding of regulatory compliance frameworks.

• Excellent analytical, project management, and communication skills.

• Proficiency in data handling and computer systems.

• Resilient, adaptable, and solution-focused mindset.

• Ability to lead with empathy, integrity, and results-driven leadership.

What You’ll Get

• Competitive salary plus performance-based incentives.

• Comprehensive employee benefits.

• Career growth opportunities within the Sanlam Group.

• Access to ongoing training and leadership development.

• A collaborative, inclusive, and innovative work environment.

Why Join Sanlam?

At Sanlam, you’re not just taking a job – you’re building a legacy. Our purpose is to help you discover your worth through opportunity, guidance, and a commitment to your personal and professional growth. As part of one of the largest financial services groups in Africa, Sanlam offers access to a network of clusters including:

• Sanlam Fintech

• Sanlam Life and Savings

• Sanlam Investment Group

• Sanlam Allianz

• Santam

• MiWay

Together, we empower our people to build fulfilling, impactful careers.

Find similar jobs at:

👉 https://careerjunctionza.co.za/jobs/

CV Tips for Branch Manager Applicants

🔹 Emphasize Leadership: Showcase your leadership and management experience, especially within financial services or insurance.
🔹 Highlight Achievements: Include clear, measurable outcomes you’ve delivered (e.g., increased branch revenue by X%).
🔹 Mention Certifications: Clearly list RE1, RE5, Wealth Management credits, CPD compliance, and any other FSCA-approved qualifications.
🔹 Showcase Soft Skills: Problem-solving, adaptability, team development, and communication are key.
🔹 Use Keywords: Use relevant keywords such as sales leadership, compliance, customer service, financial services, retail management, etc., to pass applicant tracking systems (ATS).

🌐 Company Website: www.sanlam.co.za