Branch Manager at The Sanlam Group | Apply now!

Job Details

📝 Position Type: Permanent
📍 Location: Piet Retief, Ermelo, Mpumalanga, South Africa
🏢 Company: Sanlam Group – Sanlam Developing Markets
🏭 Industry: Financial Services / Insurance
⚙️ Functional Area: Retail Operations / Branch Management

Company Overview

Sanlam Developing Markets (SDM), a subsidiary of Sanlam Life Limited, focuses on serving entry-level and emerging middle-market clients in South Africa. SDM provides accessible financial solutions including funeral insurance, savings, life cover, and personal accident plans. As part of the Sanlam Group, SDM is committed to strong corporate governance, client-centric solutions, and career growth opportunities for employees.

Job Overview

The Branch Manager will drive branch performance by leading a team of Sales Consultants, ensuring operational efficiency, maintaining compliance, and delivering an exceptional client experience. The role involves developing branch strategy, achieving sales targets, managing stakeholder relationships, and overseeing day-to-day branch operations.

Responsibilities

• Develop and implement the retail branch strategy to grow customer base and revenue.

• Lead and integrate Sales Consultants’ activities to align with the branch strategy.

• Promote a service-oriented culture internally and externally for optimal client experience.

• Manage daily branch operations, including sales delivery, staff management, and compliance.

• Ensure operational excellence in risk management, quality control, and service standards.

• Oversee HR functions for direct reports: performance management, talent development, grievance resolution, leave allocation, and capacity planning.

• Conduct monthly sales and service reporting and business planning.

• Identify and engage key internal and external stakeholders to strengthen relationships.

Qualifications

Education:

• Matric (Grade 12) required.

• RE1 and RE5 licenses.

• 120 Wealth Management credits OR tertiary qualification recognized by FSCA.

• Class of Business accreditation (annual).

• CPD compliance for current and past cycles.

Experience:

• Minimum 5 years industry experience, 3 years in leadership roles.

• Service management experience essential.

• Insurance sales and credit/lending experience.

Skills & Competencies:

• Sales tactics, customer engagement, and stakeholder management.

• Knowledge of regulatory frameworks, policies, and insurance products.

• People management, business acumen, and project management.

• Computer literacy and data analytics.

• Critical thinking, problem-solving, and effective communication.

• Ability to motivate teams, organise work, and adapt to change.

• Resilient, goal-driven, and able to exceed targets.

CV Tips

• Highlight leadership experience and sales achievements.

• Showcase compliance and service management knowledge.

• Demonstrate results-driven attitude and people management skills.

• Include relevant licenses, accreditations, and CPD compliance.

• Tailor your CV to emphasize your ability to lead and grow a branch.

Benefits of Joining Sanlam

• Competitive salary with performance-based incentives.

• Comprehensive benefits package.

• Career advancement opportunities across Sanlam’s five business clusters.

• Supportive and collaborative work environment.

• Access to ongoing training and development programs.

• Opportunities to build a long-term career in financial services.

Company Policy & Culture

• Sanlam is committed to transformation, diversity, and inclusion.

• Employment Equity plan and targets guide recruitment decisions.

• All employees are supported for career growth, professional development, and skills enhancement.

• Ethical conduct, compliance, and adherence to governance standards are core expectations.