Call Centre Administrator at Tracker Connect | Apply Now!

🧾 Job Details

🏢 Company: Tracker Connect (Pty) Ltd
📌 Job Title: Call Centre Administrator
📍 Location: Johannesburg, Gauteng, South Africa
📄 Contract Type: Permanent
🆔 Listing Reference: track_001540
📅 Closing Date: 31 December 2025
⚖️ Employment Equity Position: Yes

🏢 About Tracker

Tracker Connect (Pty) Ltd is a leading provider of vehicle tracking, telematics, and data-driven solutions in South Africa. With a strong focus on customer experience, innovation, and operational excellence, Tracker is committed to delivering reliable services while fostering a workplace culture built on care, accountability, respect, and excellence.

This role is based at Tracker’s Head Office in Johannesburg and supports the Customer Experience Department by ensuring the smooth administrative operation of the Call Centre environment.

🎯 Purpose of the Role

The Call Centre Administrator plays a vital administrative support role within the Customer Experience Department. The position focuses on coordinating operational processes, managing documentation, supporting procurement and finance-related activities, and driving employee engagement initiatives within the Call Centre.

The successful candidate will be proactive, highly organised, and detail-oriented, with the ability to manage multiple tasks while maintaining high service and quality standards.

🛠️ Key Responsibilities

• Manage and coordinate the courier process at Head Office

• Compile and submit weigh-bills and related documentation to Finance

• Submit courier purchase orders timeously and track approvals

• Receive, quality-check, distribute, and record parcels daily

• Arrange and train back-up resources for continuity of operations

• Communicate process changes to all impacted stakeholders

• Manage and issue approved incentives through the electronic rewards system

• Request and track monthly incentive budget allocations per department

• Provide procurement support including ordering supplies and managing vendor payments

• Reconcile company credit card expenditure and maintain accurate records

• Maintain records of payments and other critical administrative information

• Plan, organise, and execute monthly Rewards and Recognition events

• Load purchase orders for managers and support ad-hoc quotation requests

• Take minutes, compile documents, and distribute communications as required

• Order beverages and manage walk-in client refreshments

• Compile and update the Call Centre organogram on a monthly basis

• Maintain and update email distribution groups

• Manage calendars, meetings, appointments, and reminders

• Filter, respond to, and organise emails and calls professionally

• Draft reports, presentations, and internal correspondence

• Maintain organised digital and physical filing systems

• Coordinate and drive Call Centre communications and projects proactively

• Lead new employee welcome initiatives and engagement activities

• Support executive engagements for new employees

• Provide stand-in and back-up support to Executive Personal Assistants when required

🎓 Minimum Requirements

• Matric (Grade 12) qualification

• Certificate in Administration or Secretarial Studies

• Proficiency in Microsoft Excel, Word, and PowerPoint

• Strong administrative and organisational capability

🧠 Behavioural Competencies

• Initiative and pro-activeness

• Strong attention to detail

• Creative problem-solving ability

• Results-driven mindset

• Persistence and reliability

• Conflict management skills

• Customer-focused approach

• Strong verbal and written communication

• Ability to work independently as a self-starter

🌱 Fit to Tracker Culture

• Care

• Accountability

• Respect

• Excellence

🎁 Benefits

• Medical Aid

• Provident Fund

📄 Best CV Tips for This Role

• Highlight strong administrative and coordination experience

• Showcase experience supporting call centre or customer service environments

• Emphasise proficiency in Microsoft Excel, Word, and PowerPoint

• Include examples of handling procurement, finance support, or incentives administration

• Demonstrate strong organisational, communication, and multitasking skills

⚖️ Employment Equity & Disclaimer

Tracker Connect (Pty) Ltd is committed to transformation and employment equity in the workplace. Appointments will be made in line with the company’s employment equity plan.

If you have not heard from Tracker within three weeks of applying, please consider your application unsuccessful.