Call Centre Administrator At Trending Talent – Apply Now!

Are you an organized, detail-oriented professional with a knack for finance and administration? Trending Talent is on the lookout for a Call Centre Administrator to join our dynamic team in Pretoria! In this crucial role, you will be responsible for reviewing and analyzing all received EFT (Electronic Funds Transfer) payments, ensuring they are accurately matched to the correct customer accounts.

This is a fantastic opportunity for individuals with a finance or banking background who thrive on precision, compliance, and contributing to seamless financial operations.

🔑 Key Responsibilities:

• Review and validate all received EFT payments to ensure accuracy.

• Identify whether payments are from the customer or a third party.

• Compare payment details against customer records and resolve discrepancies.

• Investigate mismatches by contacting customers or payers as needed.

• Maintain accurate and detailed records of payment investigations.

• Escalate any suspicious transactions to the relevant departments.

• Generate regular status reports on payment investigations.

• Ensure adherence to ethical, regulatory, and company standards at all times.

• Collaborate closely with internal teams to streamline processes and resolve complex issues.

✅ Qualifications & Experience:

• Minimum: Matric/Grade 12.

• Advantageous: B-degree in Finance, Accounting, Economics, Business Administration, or a related field.

• Preferred: Certificate or Diploma in Banking/Finance.

• Experience: 3–5 years in Finance, Banking, or Insurance environments.

🛠️ Skills & Knowledge:

• Solid understanding of EFT payment systems and processes.

• Familiarity with FICA and NCA regulations.

• Excellent written and verbal communication skills (English).

• Strong attention to detail and problem-solving skills.

• Ability to handle sensitive financial information confidentially.

• Proficiency in using CRM systems and MS Office Suite.

🚀 Core Competencies:

• Analytical thinking and keen attention to detail.

• Strong organizational and documentation skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• High level of integrity and compliance-oriented mindset.

• Confident communicator who can persuade and negotiate effectively.

🌟 Why Join Us?

• Be part of a professional, forward-thinking team.

• Opportunity to sharpen your finance and administrative skills.

• Work within a supportive environment focused on growth and development.

🔗 Find similar jobs at:
https://careerjunctionza.co.za/jobs/

✨ CV TIPS for This Role:

• Highlight Relevant Experience: Emphasize your experience in finance, banking, or similar sectors, especially roles that involved EFT processing or payment reconciliations.

• Showcase Accuracy & Attention to Detail: Use quantifiable examples of how you ensured accuracy in financial data and handled discrepancies effectively.

• Demonstrate Compliance Knowledge: Mention your familiarity with FICA, NCA, or any regulatory frameworks you’ve worked under.

• Use Clear Formatting: Keep your CV well-structured with clear headings and bullet points for easy reading.

• Technical Skills: List any relevant software tools you’ve used (e.g., CRM systems, payment gateways, MS Excel).

🌐 Company Website:
https://trending-talent.co.za