Momentum
About the Role 📞
Momentum Metropolitan Holdings (MMH) is looking for a Call Centre Agent to join their dynamic team within Guardrisk. Based in Sandton, this role primarily involves servicing business partners and clients through the inbound and outbound call centre. As part of the team, you will also provide support in mailbox coordination and data capturing during peak periods.
If you have experience in customer service, call centre operations, and a passion for helping clients, this could be the perfect opportunity to further develop your career. Join a company that is committed to client satisfaction, providing exceptional services, and offering a supportive work environment.
Key Responsibilities 🔑
- Inbound Call Handling: Efficiently handle incoming calls from clients and business partners in a friendly and professional manner. Address membership, premium, and claims inquiries with ease.
- Outbound Calls: Make outbound calls as required, assisting with queries, updates, and information requests.
- Customer Support: Provide exceptional customer service, managing difficult and irate callers with patience and professionalism.
- Query Routing: Redirect complex or unresolved queries to the appropriate back-office teams for swift resolution.
- Mailbox Support: Assist with managing the mailbox during peak periods by responding to emails promptly and accurately.
- Complaint Management: Handle complaints efficiently, ensuring that all concerns are addressed professionally and timely.
- Admin Support: Assist with administrative tasks across the Admed Division, ensuring accurate and timely data capturing.
- Customer Fairness: Ensure all functions align with the principles of Treating Customers Fairly (TCF), with a particular focus on Outcome 6 (ensuring customers can easily change products, switch providers, or make claims).
Requirements 🎓
- Education:
- Matric (Grade 12)
- A certificate in customer service training or call centre skills and administration skills is essential.
- Experience:
- A minimum of 2 years’ experience in an inbound call centre environment.
- At least 1 year of administration experience.
- Previous experience with gap cover or medical scheme servicing/administration is advantageous.
- Skills:
- Bilingual (Fluent in both English and Afrikaans).
- Excellent verbal and written communication skills.
- Strong customer service orientation and the ability to manage difficult customers.
- Results-oriented with a strong sense of responsibility and ownership.
- Excellent time management, attention to detail, and organizational skills.
- The ability to work independently while contributing effectively to a team environment.
- Resilience and the ability to remain calm under pressure, ensuring high-quality service even during busy times.
Why Apply for This Role? 🌟
As a Call Centre Agent at Guardrisk, you’ll be joining a company that truly values customer satisfaction and offers ample room for professional growth. This role allows you to enhance your customer service skills, gain experience in medical schemes administration, and develop your career in a supportive and dynamic environment.
This is an ideal role for someone with a passion for helping others, a strong work ethic, and a desire to contribute to the success of a leading company in the insurance sector. If you’re eager to make a meaningful impact in a fast-paced and rewarding role, apply today!
How to Apply 📝
If you are ready to take the next step in your career and join Momentum Metropolitan Holdings (MMH) as a Call Centre Agent, we encourage you to apply now! Don’t miss out on this opportunity to work with one of South Africa’s leading financial services groups.
Find Similar Jobs 🌐
Explore more exciting career opportunities with Guardrisk and other leading companies at CareerJunctionZA.
TIPS for CVs Related to This Post 📄
- Highlight Call Centre Experience: Emphasize your experience in call centre operations, especially in handling inbound calls, dealing with customer queries, and resolving complaints.
- Showcase Administrative Skills: If you have administration experience, make sure to highlight your ability to manage data capturing and organize customer information.
- Bilingual Proficiency: Since this role requires fluent English and Afrikaans communication skills, mention your language proficiency clearly on your CV.
- Customer Service Excellence: Demonstrate your customer service skills, particularly in managing difficult customers and delivering results-driven solutions.
- Attention to Detail: Showcase your attention to detail and ability to manage high volumes of calls and emails while maintaining accuracy.
- Adaptability: Show your ability to work both independently and in a team environment, demonstrating how you have handled challenges in the past.
Join Momentum Metropolitan Holdings as a Call Centre Agent and become a part of a team that values its employees and prioritizes customer satisfaction. Apply today and take the next step in your career! 🚀
