Planet Fitness

Planet Fitness, South Africa’s largest privately owned health and wellness company, is seeking a motivated and customer-focused Call Centre Agent to join their expanding team in Sandton. With over 26 years of service excellence, Planet Fitness continues to grow, and this role offers the opportunity to be part of a dynamic team providing top-tier service to customers.

As a Call Centre Agent, your role will focus on ensuring fast, effective, and continuous customer service. You will be responsible for handling inquiries, addressing customer concerns, and representing the customer to the wider business.

Key Responsibilities:

✔ Customer Advocacy:

Represent customers’ needs and concerns within the business to ensure customer satisfaction.
Demonstrate a strong understanding of Planet Fitness products and services, using this knowledge to resolve customer inquiries effectively.

✔ Query Resolution & Complaint Handling:

Assist customers with existing policy queries, general inquiries, and complaints.
Provide timely solutions and follow through to ensure customer issues are fully resolved.

✔ Data Management & Updates:

Update customer information accurately in the system to ensure the integrity of records.
Ensure all customer interactions are documented properly for follow-up and future reference.

✔ Tele-sales Experience:

Manage both inbound and outbound calls, providing exceptional service to current and prospective clients.
Apply tele-sales techniques to promote services and resolve queries.

✔ Adherence to Customer Service Principles:

Demonstrate outstanding communication and interpersonal skills when handling all calls.
Apply customer service principles to enhance customer satisfaction and brand loyalty.

Experience & Competencies:

✔ Inbound & Outbound Call Centre Experience:

At least 1 year of previous experience in a call centre environment is preferred.
Demonstrated ability to handle both inbound and outbound calls efficiently.

✔ Skills & Qualifications:

Excellent communication skills, both verbal and written.
Intermediate computer proficiency, with the ability to learn and adapt to new systems quickly.
Strong listening skills and customer-centric approach to service.
Persuasive negotiation skills to handle complex customer queries.

✔ Flexibility & Adaptability:

Willingness to work flexible shifts and adapt to changing business needs.
Ability to work under pressure and stay calm during high-stress situations.

✔ Personal Attributes:

Proactive, self-motivated, and results-oriented.
A team player with a positive attitude, able to contribute to a collaborative work environment.
Resilient, determined, and resourceful, with a passion for helping customers.

Why Join Planet Fitness?:

✅ Growth Opportunities:

Be part of the largest privately owned health and wellness company in South Africa, with potential for career growth and development.

✅ Dynamic Environment:

Work in a fast-paced, customer-centric environment that fosters personal and professional growth.

✅ Competitive Salary & Benefits:

Enjoy a competitive salary package, comprehensive benefits, and a supportive team culture.

✅ Join a Leading Company:

With 26 years of excellence in the industry, Planet Fitness offers a stable and rewarding career in the health and wellness sector.

How to Apply:

If you are passionate about customer service and looking for a challenging yet rewarding career with a leading health and wellness company, apply now for the Call Centre Agent role at Planet Fitness.

Find similar jobs at: https://careerjunctionza.co.za/jobs/
TIPS for CV related to this post:

Highlight your experience in inbound and outbound call handling.
Showcase your problem-solving and customer service skills.
Emphasize your ability to work in a team environment and demonstrate strong communication skills.

🌐 Company Website: www.planetfitness.co.za

To apply for this job please visit applybe.com.