Capitec
About the Role
At Capitec, we are on the lookout for energetic, self-motivated individuals who share our passion for exceptional banking service. As an Account Analyst in Polokwane, you’ll be the pivotal contact for customer service inquiries, providing administrative assistance and enhancing client relationships through effective cross-selling opportunities. This role involves daily monitoring of loan facilities to ensure they meet set parameters and conditions.
Key Responsibilities
- ✓ Customer Support: Serve as the central office-bound contact for customer service queries and requests.
- ✓ Portfolio Management: Assist in the daily running and maintenance of loan portfolios.
- ✓ Cross-Selling: Identify opportunities to add value to clients by promoting relevant financial products.
- ✓ Administrative Assistance: Provide essential administrative support for seamless business banking operations.
Candidate Requirements
Experience:
- ✓ Minimum 5 years of industry experience, including at least 1 year in Business Banking.
- ✓ Proven experience in preparing and motivating credit applications is essential.
Qualifications:
- Minimum: Diploma in Commerce or Banking.
- Preferred: Bachelor’s Degree in Banking or Commerce.
Knowledge & Skills:
- ✓ Understanding of banking product features, benefits, and value propositions.
- ✓ Familiarity with general banking practices and the operational framework of Business Banking.
- ✓ Proficient in credit principles, including credit application, securities, and balance sheet requirements.
- ✓ Awareness of the Financial Intelligence Centre Act (FICA) and relevant administration procedures.
- ✓ Strong client relationship management and service orientation.
- ✓ Ideal: Knowledge of competitor offerings, Capitec/Business Bank systems, and marketing tactics.
Core Competencies:
- ✓ Communication: Excellent verbal and written communication skills.
- ✓ Negotiation: Strong negotiation and persuasion skills.
- ✓ Problem Solving: Ability to analyze situations and provide effective solutions.
- ✓ Organizational Skills: Proven planning, organizing, and coordination abilities.
Employment Conditions:
- ✓ A clear criminal and credit record is mandatory.
- ✓ Commitment to diversity is key—appointments will support our employment equity goals.
How to Apply
- Discover Life at Capitec: Click here to explore our work culture and complete a brief assessment.
- Submit Your Application: Once the assessment is complete, finalize your application by clicking the Apply button below.
Find similar jobs at: https://careerjunctionza.co.za/jobs/ TIPS for CV related to this post: Tailor your CV to highlight your business banking experience, emphasize your expertise in portfolio management and credit applications, and showcase your strong communication and problem-solving skills.
