Capitec Bank Ltd
Introduction
At Capitec Bank, we’re on the lookout for energetic and self-motivated individuals who share our passion for service in the banking industry. If you’re interested in being part of our journey, follow the steps outlined below to apply for the position of Agent: Client Care.
Purpose Statement
The primary purpose of this role is to provide administrative service and support to Capitec Bank’s clients. This includes:
- Utilizing product knowledge to attend to inquiries and complaints related to account information and card transactions.
- Providing support to clients using Capitec Bank’s Internet Banking and Mobile Banking services.
Experience and Qualifications
Experience (Minimum)
- 1 – 2 years of experience in an inbound contact center.
- Customer service experience.
Qualifications
- Minimum: Grade 12 National Certificate / Vocational.
- Ideal or Preferred: N/A.
Knowledge and Skills
Knowledge (Minimum)
- Call center processes and procedures.
- Customer care and service protocols.
Skills
- Communication skills.
- Problem-solving skills.
- Telephonic/call skills.
- Attention to detail.
Conditions of Employment
- Clear criminal and credit record.
- Willingness to work regular shifts, weekends, or rotational standbys.
Commitment to Diversity
Capitec Bank is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
Additional Information
Capitec Bank is an authorized financial services provider (FSP 46669) and a registered credit provider (NCRCP13).
Capitec Bank Limited Registration Number: 1980/003695/06
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Contact and Support
For any inquiries or further information, please visit our official website or contact our support team.
To apply for this job please visit careers.capitecbank.co.za.
