Case Officer at TB HIV Care – Apply Now!

About TB HIV Care

TB HIV Care (THC) is a well-established, internationally recognised non-profit organisation, providing health services across South Africa since 1929. We focus on delivering critical support to high-risk communities, including adolescent girls, young women, sex workers, and people who use drugs. Our dynamic, team-oriented culture empowers career growth while positively impacting public health.

🔍 Purpose of the Role

The Case Officer plays a critical role in implementing and monitoring the Case Management Model (CMM). You will focus on adherence support for HIV clients on antiretroviral treatment (ART), ensuring continuity of care until they qualify for differentiated care models. This role blends community outreach, counselling, and administrative coordination to make a direct impact in the fight against HIV and TB.

🧾 Key Responsibilities

• Capture and monitor ART patient information on the Case Management Model (CMM) Excel tool.

• Track and record appointments for patients on ART for under 12 months, as well as high-risk clients (e.g. high viral load, pediatric, pre-ART, pregnant clients).

• Perform daily telephonic follow-ups and coordinate linkage to Community Health Workers for clients who miss appointments.

• Conduct home visits to patients requiring additional support or those lost to follow-up.

• Send scheduled SMS reminders and respond professionally to messages from clients.

• Refer patients to support groups based on their preferences.

• Ensure continuous engagement with the care team to improve patient outcomes.

✅ Minimum Requirements

• Matric / Grade 12 certificate

• Enrolled Nurse Qualification (Advantageous; especially for pediatric streams)

• Minimum 2 years of experience in HIV counselling, testing, and adherence support

• Familiarity with index case tracing, adherence counselling, and ART protocols

• Proficiency in English required; isiXhosa advantageous

• Must have a clear criminal record

🧠 Key Competencies

• Strong communication and interpersonal skills

• Planning, organisation, and coordination abilities

• Networking and liaison capability

• Problem-solving and knowledge management

• Professional, compassionate, and resilient attitude toward vulnerable clients

🌍 Why Join TB HIV Care?

• Work with leaders in the field of HIV and TB care

• Be part of a collaborative, mission-driven team

• Opportunities for career development in the NGO healthcare sector

• Contribute meaningfully to the health and wellbeing of underserved communities

🔗 Find similar jobs at:

https://careerjunctionza.co.za/jobs/

📝 CV TIPS for This Role

1. Tailor Your CV to the Healthcare Sector: Highlight any experience in HIV/TB, patient care, or working with at-risk communities.
2. Show Practical Experience: Be specific about your involvement in counselling, patient tracing, ART management, or mobile health services.
3. Use Action-Oriented Language: Use verbs like “coordinated,” “facilitated,” “tracked,” and “referred” to convey initiative and impact.
4. Include Language Proficiency: Especially if you speak isiXhosa or any local language—this is valuable in community-based roles.
5. List Relevant Courses or Certifications: Especially in HIV counselling, community health work, or case management.

🌐 Company Website: https://tbhivcare.org