📍 Alberton City Shopping Centre, Voortrekker Road, Alberton, Johannesburg, 1449, South Africa
🕒 Job Type: Full-Time (40 Hours)
🏷 Category: Retail / Stores

🏪 About Totalsports (TFG Group)

Totalsports, part of The Foschini Group (TFG), is one of South Africa’s leading sports and lifestyle retailers. With a strong focus on innovation, premium customer experience, and dynamic in-store energy, Totalsports continues shaping retail culture through sport and active living. As a member of the TFG family, you will join a diverse retail group with 34 lifestyle and apparel brands, all focused on delivering world-class customer experiences and empowering employees to grow in their careers.

🎯 Role Purpose

The Cellular Specialist is responsible for driving mobile and tech product sales within Totalsports. This role requires a tech-savvy, customer-centric individual who understands the mobile landscape, delivers exceptional service, and supports store operations through effective merchandising, administration, and customer engagement.

📌 Key Responsibilities

📱 Sales & Customer Experience

• Stay updated with the latest mobile phones, accessories, and tech trends.

• Deliver an outstanding customer brand experience and provide expert guidance.

• Drive cellular sales and consistently work toward turnover targets.

• Build strong customer relationships and support repeat business.

🛒 Operational Standards

• Maintain high visual merchandising standards aligned with brand guidelines.

• Ensure accurate processing of transactions and documentation.

• Assist with mobile product displays, demonstrations, and tech support.

• Manage mobile assets and maintain device security.

🗂 Administration & Store Support

• Support effective store administration processes.

• Assist with stock counts, device management, and reporting.

• Ensure smooth coordination of daily operational tasks.

🎓 Minimum Qualifications

• ✔ Grade 12 (Matric) – Essential

• ✔ Retail cellular sales experience – Essential

💡 Skills & Knowledge Requirements

• Strong knowledge of mobile devices, accessories, and cellular trends

• Ability to work flexible retail hours

• Customer-centric mindset with excellent communication

• Computer literacy and comfort with admin tasks

• Solution-driven, resourceful, and proactive

• High energy and ability to thrive in a fast-paced environment

• Strong sales planning and customer value management ability

• Ability to persuade, negotiate and deliver customer-focused solutions

⭐ Competencies & Behaviours for Success

• High enthusiasm and urgency in achieving goals

• Ability to build strong formal and informal relationships

• Tech-driven mindset and adaptability to new digital tools

• Independent worker with strong initiative

• Excellent organisational and time-management skills

• Strong attention to detail and multitasking ability

• Self-reflection and feedback-driven growth mindset

📝 Best CV Tips for a Cellular Specialist Role

Enhance your CV with these role-specific pointers:

1. Showcase mobile retail experience – highlight specific brands, products, or sales achievements.

2. Quantify your sales impact – e.g., “Exceeded monthly cellular sales targets by 20%.”

3. Highlight customer service excellence with real examples.

4. Mention technical product knowledge like device setup, troubleshooting, or network understanding.

5. Emphasise communication and selling skills – persuasion, upselling, objection handling.

6. Add admin accuracy – stock control, device tracking, reporting.

7. Show flexibility – retail hours, fast-paced environments, multitasking.

🤝 Employment Equity Statement

TFG is committed to fair, inclusive, and equitable recruitment. Preference may be given to candidates from designated groups in line with the Employment Equity Act. All applications are evaluated fairly based on merit, skills, and alignment with organisational goals.