Centre-Based ESL Co-ordinator at The Faculty – Apply Now!

About The Faculty

The Faculty is a leading provider of online teaching services, dedicated to connecting talented language educators with learners worldwide. With a strong foundation in both education and recruitment, we aim to deliver top-tier tutoring support while providing our teachers and coordinators with a thriving, professional environment.

What We’re Looking For

We are seeking a dynamic and driven Centre-Based ESL Co-ordinator to join our state-of-the-art Umhlanga office. If you’re a proactive, solutions-oriented team leader who thrives in a fast-paced, high-impact environment, we’d love to hear from you.

Minimum Requirements

• Bachelor’s degree in any field (mandatory)

• Teaching, tutoring or facilitation experience (preferred)

• Prior leadership or supervisory experience (an advantage)

• Strong interpersonal and organizational skills

• A “can-do” attitude with high attention to detail and accountability

Your Responsibilities

As a Centre-Based ESL Co-ordinator, your mission will be to lead a team of online ESL teachers to consistently deliver world-class service. Your key responsibilities will include:

Team Management

• Lead, mentor and motivate a team of teachers

• Ensure team targets are met (quality, productivity, scheduling, etc.)

• Conduct performance evaluations and quality assessments

Client Relationship Management

• Serve as the first point of contact for client concerns and queries

• Maintain and enhance client satisfaction in line with service-level agreements

• Manage budgets and ensure service delivery aligns with contractual obligations

Training & Development

• Deliver ongoing support and product training to teachers

• Identify knowledge gaps and deliver targeted coaching

• Monitor lesson quality through regular observations

Operational Coordination

• Collaborate with recruitment, training, quality assurance, and operations teams

• Analyse feedback, reports and performance data to drive improvements

• Handle escalated issues swiftly and professionally

Work Schedule

This is a rotational shift role. You must be available to work on one of the following schedules:

• Monday – Thursday: 07:00 – 19:00 / 19:00 – 07:00

• Friday – Sunday: 07:00 – 19:00 / 19:00 – 07:00

Why Join The Faculty?

• Modern and inspiring office environment in Umhlanga

• Opportunity to shape the future of global online education

• Supportive team culture with a growth mindset

• Access to tools, training, and resources that empower you to succeed

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CV Tips for an ESL Co-ordinator Role

To stand out in your application, tailor your CV with these tips:

• Highlight your leadership experience. Use specific examples of how you managed or mentored a team.

• Showcase your teaching or training expertise. Include ESL teaching, tutoring, facilitation, or any education-sector experience.

• Include measurable achievements. E.g., “Improved team performance by 20% through targeted coaching sessions.”

• Mention relevant tools or platforms. Familiarity with e-learning platforms or scheduling/monitoring tools is a plus.

• Use active, concise language. Focus on achievements and impact (e.g., “Led”, “Developed”, “Streamlined”).

• Keep it professional and clear. Ensure formatting is clean and free of typos or unnecessary graphics.

🌐 Company Website: https://www.thefaculty.co.za