Claims Consultant Role at The Hollard Insure | Apply now!

Job Details

📌 Position: Claims Consultant (Non-Motor)
🏢 Company: Hollard Insure
🏬 Business Unit: Hollard Insure – Personal Lines Operations
📍 Location: Parktown, Gauteng, South Africa
💼 Employment Type: Permanent
👥 Positions Available: 3
🔖 Reference Number: HOL260303-2

Company Overview

Hollard Insure is one of South Africa’s leading privately owned insurers, offering innovative short-term insurance solutions across personal and commercial lines. The organisation operates within a regulated financial services environment and prioritises service excellence, operational efficiency, and customer-centric claims management.

Hollard promotes a flexible hybrid working environment aligned with operational requirements.

Job Overview

The Non-Motor Claims Consultant is responsible for end-to-end claims administration and client support within Personal Lines Operations.

The role focuses on registering, validating, and processing claims while managing client and broker expectations. The incumbent will operate within SLA and turnaround time targets, ensuring first-call resolution where possible and delivering a seamless service experience.

Key Responsibilities

• Register, validate, and process non-motor claims on business systems

• Assist clients and brokers with claims queries and process explanations

• Manage inbound and outbound call centre interactions

• Obtain and verify required claim information

• Issue clear instructions to internal and external stakeholders

• Deliver consistent follow-ups to ensure claim progression

• Resolve claim queries within SLA and TAT targets

• Escalate and manage complaints timeously

• Focus on first-call resolution

• Adhere to SOPs and operational processes

• Provide general administrative support and ad hoc assistance

Qualifications

Education

Minimum:

• Matric

• Short-Term Insurance qualification (150 credits)

Advantageous:

• RE1 certification

Experience

• Minimum 5 years’ claims experience

• Experience within short-term insurance

• Strong product knowledge in personal lines insurance

• Experience working in SLA-driven environments

• Call centre exposure (inbound and outbound)

Skills & Competencies

• Excellent verbal and written communication

• Strong customer service orientation

• Conflict handling capability

• High attention to detail

• Time management skills

• Ability to work under pressure

• Target-driven mindset

• Team collaboration

• Computer literacy

CV Tips

• Clearly specify years of non-motor claims experience.

• Highlight exposure to short-term insurance products.

• Demonstrate SLA and turnaround time performance metrics.

• Include call centre or high-volume environment experience.

• Mention RE1 and insurance qualifications prominently.

• Quantify first-call resolution or client satisfaction achievements.

Benefits of Joining the Company

• Permanent role within a leading insurance provider

• Hybrid work model (role-dependent flexibility)

• Exposure to established personal lines operations

• Opportunity to enhance claims expertise

• Inclusive and diverse workplace culture

Company Policy

Hollard Insure is committed to diversity, equity, and inclusion. The organisation values diverse lived experiences and promotes psychological safety within the workplace.

Hollard encourages applications even if candidates do not meet all listed criteria. The company supports flexible work arrangements where operationally feasible.