Client Engagement Consultant at The PPS – Apply now!

JOB DETAILS

💼 Job Title: Client Engagement Consultant
🏢 Company: PPS Insurance Company (PPS InsCo)
📍 Location: Parktown, Gauteng, South Africa
📄 Job Type: Permanent
📎 Reference Number: PPS260126-2
⏳ Closing Date: 02 February 2026

🏢 COMPANY OVERVIEW

PPS is a trusted financial services provider specialising in professional insurance and investment solutions for graduate professionals. With a strong focus on integrity, fairness, and member-centricity, PPS delivers personalised financial products designed to support members throughout their professional and personal journeys.

🎯 JOB OVERVIEW

The Client Engagement Consultant is responsible for delivering a seamless, personalised client experience through an omni-channel contact centre model.

The role focuses on resolving client queries efficiently while ensuring every interaction feels convenient, effortless, and bespoke. The successful candidate will manage client engagements across multiple channels while working in a structured shift environment.

🧩 KEY RESPONSIBILITIES

• Engage and respond to client enquiries professionally across all channels

• Take full ownership of client requests from initiation to resolution

• Provide accurate product and service information to PPS members

• Research, identify, and resolve customer complaints using approved systems

• Escalate complex issues to supervisors when required

• Route calls and queries to relevant stakeholders appropriately

• Document all interactions according to standard operating procedures

• Complete call logs, reports, and follow-up actions

• Identify trends in client interactions and alert management proactively

🎓 QUALIFICATIONS

Education

• Bachelor’s degree with a relevant business orientation

Experience

• 1–3 years customer service experience

• 1–2 years call centre and back-office processing experience (preferred)

• Experience working in a sales-driven environment

Skills

• Knowledge of customer experience methodologies

• Ability to perform under pressure in a fast-paced environment

• Understanding of financial institutions (preferred)

• FAIS and FICA knowledge (preferred)

• High accuracy and attention to detail

• Strong organisational and prioritisation skills

• Excellent communication and relationship-building ability

📄 CV TIPS

• Highlight omni-channel contact centre and client engagement experience

• Emphasise customer service, problem-solving, and ownership of queries

• Include any exposure to financial services, FAIS, or FICA

• Showcase results-driven achievements and sales-related outcomes

• Ensure your CV is clear, concise, and professionally structured

🌟 BENEFITS OF JOINING PPS

• Permanent employment with a respected financial services brand

• Exposure to a professional, client-focused work environment

• Career development and internal promotion opportunities

• Structured training and continuous learning

• Inclusive workplace aligned with Employment Equity principles

📜 COMPANY POLICY

PPS is committed to Employment Equity, including the recruitment and advancement of persons living with disabilities. The company promotes internal mobility, and internal candidates will be considered first where appropriate. Integrity and honesty are fundamental requirements for all roles within PPS, given the nature of the financial services environment.