Client Service Admin at The Momentum Holdings, Apply now!

Job Details

📌 Job Title: Client Service Administrator
🏢 Company: Momentum Metropolitan Holdings
📍 Location: Centurion, Gauteng, South Africa
💼 Job Type: Permanent
🏠 Work Model: Hybrid (Some of the time remote)
🆔 Reference Number: MMH260413-8
📅 Closing Date: 20 April 2026

Company Overview

Momentum Metropolitan Holdings is one of South Africa’s leading financial services groups, operating through trusted brands such as Metropolitan, Momentum, Multiply, Guardrisk, and Eris Property Group. The company offers practical financial solutions that help individuals, businesses, and communities grow wealth, manage risk, and plan for the future.

Job Overview

Momentum Corporate is looking for a Client Service Administrator to deliver effective and efficient support to clients, members, and service providers. This role focuses on handling telephonic and electronic queries, resolving issues quickly, and ensuring exceptional client service within the financial services and employee benefits environment.

This opportunity is ideal for candidates with customer service experience in insurance, employee benefits, or financial services.

Key Responsibilities

• Answer calls from members and service providers
• Confirm benefits and assist with client queries
• Deliver first-call resolution wherever possible
• Respond to telephonic and electronic enquiries timeously
• Capture data accurately on internal systems
• Complete documentation according to departmental guidelines
• Maintain accurate records and filing systems
• Ensure SLAs are met and exceeded
• Escalate risks and unresolved issues where necessary
• Build strong stakeholder and client relationships
• Support team collaboration and service excellence
• Stay updated on MMH product changes and policies
• Assist with reporting and administration requirements

Qualifications

Minimum Requirements

• Matric / Grade 12 or relevant qualification
• 2 years relevant client servicing experience
• Exposure to insurance or financial services industry
• Microsoft Office Suite (Word and Excel)

Advantageous

• Employee Benefits experience

Skills Required

• Customer service orientation
• Communication skills
• Time management
• Planning and organising
• Accountability
• Interpersonal skills
• Attention to detail
• Administrative accuracy

CV Tips for Applicants

To strengthen your application, make sure your CV clearly highlights:

• client service / call centre experience
• insurance or financial services exposure
• employee benefits knowledge
• SLA management experience
• data capturing and admin support
• Microsoft Office proficiency
• problem-solving and query resolution achievements

Use strong action words like resolved, assisted, managed, processed, escalated, and maintained.

Benefits of Joining the Company

• Permanent role with hybrid flexibility
• Opportunity to work for a leading financial services group
• Career growth and learning opportunities
• Exposure to employee benefits and client services operations
• Inclusive and diverse workplace culture

Company Policy

Momentum Metropolitan is committed to Employment Equity, diversity, and inclusion. Preference will be aligned with Employment Equity goals, and people living with disabilities are encouraged to apply.