Client Service Officer Roles at The DoEL – Apply now!

Job Details

🏛 Company: Department of Employment and Labour
📌 Position Title: Client Service Officer
💼 Job Level: Entry Level / Junior (Grade 12 – SA Government)
💰 Salary: R269,499 per annum
📍 Location: Multiple Labour Centres, South Africa
📅 Closing Date: 13 February 2026

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Company Overview

The Department of Employment and Labour is a national government department responsible for promoting employment, protecting workers’ rights, and ensuring fair labour practices. It manages labour legislation and services such as the Unemployment Insurance Fund (UIF), ensuring accessible and efficient labour-related support to all South Africans.

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Job Overview

The Department of Employment and Labour is recruiting Entry Level Client Service Officers to strengthen service delivery at labour centres nationwide.

The role focuses on providing frontline client support, processing UIF-related services, and ensuring efficient administrative operations. This opportunity offers unemployed South Africans a solid entry point into public service.

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Key Responsibilities

• Provide screening and frontline client services

• Process UIF benefit applications accurately

• Register payment continuation forms

• Perform general administrative duties

• Handle public enquiries professionally

• Ensure compliance with UIF and departmental policies

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Qualifications

Education

• Grade 12 / Matric Certificate

Experience

• Entry-level position; no prior work experience required

Skills

• Strong verbal and written communication skills

• Computer literacy

• Good listening and interpretation skills

• Conflict management and customer service ability

• Time management and organisational skills

• Interpersonal and analytical skills

• Professional telephone etiquette

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Knowledge Requirements

• Unemployment Insurance Act and Regulations

• Unemployment Insurance Contributions Act

• Public Finance Management Act (PFMA)

• Protection of Personal Information Act (POPIA)

• Treasury Regulations

• Batho Pele Principles

• Department of Employment and Labour and UIF policies

• Customer care principles

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CV Tips

• Clearly indicate your Grade 12 qualification

• Keep your CV concise, updated, and professional

• Highlight customer service, administration, or computer skills

• Use the correct reference number for your chosen labour centre

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Benefits of Joining the Company

• Competitive government salary package

• Entry-level access to public service employment

• Exposure to labour legislation and UIF operations

• Opportunities for skills development and career progression

• Meaningful contribution to public service delivery

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Company Policy

The Department of Employment and Labour is an equal opportunity employer committed to employment equity, transparency, and fairness. Appointments are made in line with public service regulations and Batho Pele principles. Only shortlisted candidates will be contacted.

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Locations & Reference Numbers

• Labour Centre: Alberton – Ref No: HR4/4/4/01/01

• Labour Centre: Benoni – Ref No: HR4/4/4/01/02

• Labour Centre: Boksburg – Ref No: HR4/4/4/01/03

• Labour Centre: Brakpan – Ref No: HR4/4/4/01/04

• Labour Centre: Carletonville – Ref No: HR4/4/4/01/05

• Labour Centre: Germiston – Ref No: HR4/4/4/01/06

• Labour Centre: Johannesburg – Ref No: HR4/4/4/01/07

• Labour Centre: Kempton Park – Ref No: HR4/4/4/01/08

• Labour Centre: Nigel – Ref No: HR4/4/4/01/09

• Labour Centre: Roodepoort – Ref No: HR4/4/4/01/10

• Labour Centre: Sandton – Ref No: HR4/4/4/01/11

• Labour Centre: Sebokeng – Ref No: HR4/4/4/01/12

• Labour Centre: Soweto – Ref No: HR4/4/4/01/13

• Labour Centre: Springs – Ref No: HR4/4/4/01/14

• Labour Centre: Vanderbijlpark – Ref No: HR4/4/4/01/15

• Labour Centre: Vereeniging – Ref No: HR4/4/4/01/16

• Labour Centre: Atteridgeville – Ref No: HR4/4/4/01/17

• Labour Centre: Bronkhorstspruit – Ref No: HR4/4/4/01/18

• Labour Centre: Ga-Rankuwa – Ref No: HR4/4/4/01/19

• Labour Centre: Krugersdorp – Ref No: HR4/4/4/01/20

• Labour Centre: Mamelodi – Ref No: HR4/4/4/01/21

• Labour Centre: Pretoria – Ref No: HR4/4/4/01/22

• Labour Centre: Randfontein – Ref No: HR4/4/4/01/23

• Labour Centre: Soshanguve – Ref No: HR4/4/4/01/24

• Labour Centre: Temba – Ref No: HR4/4/4/01/25

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How to Apply

• Position Title: Client Service Officer

• Reference Number: Use the reference number for your preferred Labour Centre

Applications must include:

• Completed Z83 Application Form

• Recently updated CV only

📧 Email Applications

📮 Postal Applications:
Chief Director: Provincial Operations
PO Box 4560
Johannesburg
2001

🏢 Hand Delivery:
47 Empire Road, Parktown

Correspondence will be limited to shortlisted candidates only. If you have not been contacted within eight (8) weeks after the closing date, please consider your application unsuccessful.