Client Services Assistant At GIA – Apply Now!

Client Services Representative Assistant – Join GIA in Johannesburg

Looking for an opportunity to grow your client service skills in a global organization? GIA, the world’s leading authority in gemology, is hiring a Client Services Representative Assistant to join their Johannesburg team! This full-time role offers you the chance to work in a dynamic, professional environment while making a real impact on client relationships and service delivery.

About the Role

As a Client Services Representative Assistant, you will be the vital link between clients and internal teams, ensuring that client accounts are managed efficiently and professionally. Your proactive approach will help guarantee timely completion of services and maintain the exceptional reputation of GIA.

Key Responsibilities

✅ Monitor and manage client accounts to ensure smooth, on-time service completion
✅ Communicate directly with clients to address queries, arrange shipments, provide reports, billing info, and service updates
✅ Escalate client concerns appropriately to resolve production, shipping, scheduling, or invoicing issues
✅ Assist with various administrative tasks as assigned by your supervisor

What You’ll Bring

✔ Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
✔ Willingness and ability to learn GIA proprietary systems (e.g., Spectrum, Searchlight)
✔ Strong communication skills to interact effectively with clients by phone, email, or in person
✔ Excellent problem-solving abilities for routine and repetitive issues
✔ Patience, professionalism, and stress tolerance when dealing with challenging client interactions
✔ Ability to multi-task, prioritize, and manage your time well in a fast-paced environment

Knowledge & Abilities

🌟 Familiarity with lab production workflows is a plus
🌟 Basic understanding of standard operating procedures and company policies
🌟 Ability to foster positive client interactions and build lasting relationships

Education & Experience Requirements

🎓 High School Diploma or equivalent required
📅 1+ year of related experience preferred (or six months’ experience within GIA in good standing)

Why Join GIA?

Since 1931, GIA has been a global leader in gemological research, education, and laboratory services. By joining GIA, you’ll be part of a diverse organization committed to innovation, integrity, and public trust in the gem and jewelry industry. With over 3,000 employees across 13 countries, GIA offers a collaborative work culture, competitive salaries, comprehensive benefits, and opportunities for career growth.

Be a part of an organization that values excellence, knowledge, and customer service – all while contributing to an industry that’s as brilliant as the gems it certifies.

👉 Find similar jobs at: https://careerjunctionza.co.za/jobs/

💡 CV Tips for a Client Services Role at GIA:

✅ Highlight customer service achievements – Showcase examples where you solved client problems or improved service processes.
✅ Demonstrate communication skills – Use your CV to reflect your ability to write clearly, handle calls professionally, and communicate across teams.
✅ Include tech skills – Mention your proficiency in MS Office and willingness to learn new proprietary systems like Spectrum.
✅ Add key soft skills – Patience, adaptability, problem-solving, and time management are crucial—be sure to weave these into your personal summary or skills section.
✅ Show organizational impact – Quantify achievements where possible, e.g., “Managed 50+ client accounts with 98% on-time service delivery.”

For more information about GIA, visit: www.gia.edu