🏙️ Location: Johannesburg, South Africa

🔄 Work Model: Hybrid

💼 Job Type: Full-time

🛠️ Department: Technical Support / Networking

🎯 Role Level: Intermediate to Senior

🚗 Requirements: Valid driver’s licence & own transport

🔧 Role Overview

As the Cloud Networking Engineer, you will be the first line of technical engagement with clients. Your role focuses on delivering exceptional service, resolving connectivity and cloud network-related issues, and ensuring smooth operations across client environments. You will manage tickets, assist with escalations, track issues, and maintain a proactive approach to network performance and system stability.

This is a hybrid position requiring both technical depth and strong customer-facing communication skills.

🛠️ Key Responsibilities

• 🔹 Act as an escalation point for client technical issues, ensuring consistent communication throughout the process.

• 🔹 Respond to incoming calls, emails, and logged tickets within defined SLA timeframes.

• 🔹 Proactively monitor networks and systems to detect outages or performance issues.

• 🔹 Identify recurring problems, analyse fault trends, and provide insights for long-term resolution.

• 🔹 Prioritise and manage open, pending, and escalated tickets to ensure service continuity.

• 🔹 Build and maintain professional working relationships with clients, team members, and third-party vendors.

• 🔹 Provide after-hours support for emergency or cut-over activities when required.

🎓 Knowledge & Skills Required

• 💼 4+ years’ experience at an ISP or MSP supporting network connectivity.

• 🖥️ Strong background in remote troubleshooting and multi-client support.

• 🎓 Technical certification such as Microsoft, Fortigate, CCNA, A+, N+, or equivalent.

• 🧠 Excellent analytical and problem-solving capabilities.

• 🗣️ Strong written and verbal communication skills.

• 🚗 Must have own transport and a valid driver’s licence.

💡 CV Tips for a Cloud Networking Engineer Role

Use these to strengthen your CV for this type of position:

✔️ Highlight Relevant Technical Skills

Include specifics like:

• Routing & switching

• Firewall technologies (Fortigate, Cisco, Mikrotik)

• Cloud networking platforms (Azure, AWS, Google Cloud)

• VoIP, VPN, SD-WAN, network monitoring tools

✔️ Show Real Problem-Solving Examples

Add a bullet such as:

• “Resolved major connectivity outage affecting 120+ users within SLA.”

• “Improved network uptime by implementing proactive monitoring processes.”

✔️ Add Certifications Clearly

Place them in a dedicated Certifications section so they stand out.

✔️ Demonstrate Customer Interaction Experience

This role relies heavily on client communication. Mention any client-facing tasks you handled.

✔️ Quantify Your Impact

Use numbers wherever possible:

• Ticket volumes

• SLA achievement rate

• Major networks supported

• Number of clients managed

✔️ Showcase Your Tools & Platforms

List PSA tools, ticketing systems, monitoring dashboards, network testing tools you’ve used.