Cloud Support Engineer – Apply Now!

Overview

Amazon Development Centre (South Africa) (Proprietary) Limited is looking for a proactive Cloud Support Engineer who thrives in fast-paced, innovative environments. In this role, you will be the Cloud Ambassador for AWS products, supporting customers through various contact channels to help them leverage cutting-edge cloud technologies and automation tools. If you enjoy solving technical challenges and mentoring others, this is the opportunity for you.

Key Responsibilities

• ✔ Customer Case Resolution:

  • Resolve customer cases via telephone, email, and live chat using advanced troubleshooting techniques.
  • Dive deep into root causes to ensure long-lasting solutions.

• ✔ Process & Content Development:

  • Drive initiatives to improve support processes and enhance the customer experience.
  • Create tutorials, how-to videos, technical articles, and training materials.

• ✔ Mentorship & Team Collaboration:

  • Coach and mentor new hires while actively participating in hiring processes.
  • Collaborate with development teams to address complex, multi-service issues and drive strategic improvements.

• ✔ Infrastructure Automation & Configuration Management:

  • Support and enhance services focused on AWS CloudFormation, Cloud Development Kit (CDK), Control Tower, Service Catalog, and AWS OpsWorks.
  • Write scripts and develop tools to streamline operations and process improvements.

• ✔ Continuous Learning:

  • Stay up-to-date with groundbreaking cloud technologies, constantly enhancing your technical skills and professional competencies.

Basic Qualifications

• 🎓 Experience:
  • 1+ year in software development or technical support.
• 🔧 Technical Expertise:
  • Hands-on experience with at least one IaC tool (CloudFormation, Terraform, or CDK).
  • Familiarity with configuration management tools (AWS OpsWorks, Chef, Puppet, or Ansible).
  • Solid understanding of Linux and networking concepts/protocols (DNS, TCP/IP, DHCP, HTTPS, OSI Model).

Preferred Qualifications

• 🛠 Advanced Skills:
  • Experience with application deployment pipelines (e.g., Git, Jenkins, Chef, Puppet, or Ansible).
  • Knowledge of Docker, Kubernetes, and modern scripting or programming languages (UNIX Shell, Python, Ruby, GO, Java, .NET, or JavaScript).
• ☁️ Cloud Proficiency:
  • Understanding of cloud computing concepts and practical experience with AWS, Azure, or Google Cloud.
• 🚀 Deployment Expertise:
  • Familiarity with complete deployment lifecycles including Blue/Green or Rolling Deployments.

About the Team & Amazon

• 🌍 Global Impact:
  Join AWS Support Engineering, a customer-facing global organization that provides technical support and innovative solutions for mission-critical applications around the world.

• 🤝 Inclusive Culture:
  Amazon champions diverse experiences and fosters a culture of learning and inclusion. No matter your background, you are encouraged to apply.

• 📈 Career Growth:
  Benefit from continuous mentorship, learning opportunities, and career advancement resources in a flexible, hybrid work environment.

• ⚖️ Work/Life Balance:
  Enjoy a flexible schedule with occasional weekend shifts as part of a follow-the-sun support model.

How to Apply

If you are passionate about cloud technology, automation, and delivering world-class customer support, click the link below to submit your application along with your updated CV.

Click here to Apply Now