Amazon Web Services (AWS)
Overview
Amazon Development Centre (South Africa) (Proprietary) Limited is seeking a dynamic Cloud Support Engineer specializing in Infrastructure as Code. This role is perfect for tech enthusiasts eager to support and innovate with AWS cloud technologies. As a Cloud Support Engineer, you’ll act as a Cloud Ambassador, assisting customers in automating their infrastructure management and configuration using industry-leading tools.
What You’ll Do
- ✔ Customer Case Resolution:
- Troubleshoot and resolve customer issues via telephone, email, or live chat.
- Apply advanced troubleshooting techniques to dive deep into the root cause of issues.
- ✔ Process Improvement:
- Drive initiatives to enhance support processes and improve customer experiences.
- Create tutorials, how-to videos, technical articles, and training sessions.
- ✔ Technical Mentorship:
- Mentor new hires and share expertise through coaching and training sessions.
- Partner with development teams to resolve complex issues and contribute to strategic improvements.
- ✔ Infrastructure Automation & Governance:
- Support services focusing on AWS CloudFormation, Cloud Development Kit (CDK), Control Tower, Service Catalog, and AWS OpsWorks.
- ✔ Collaboration & Feedback:
- Provide valuable feedback to internal AWS teams to continuously enhance service quality.
- Collaborate with cross-functional teams to streamline processes and implement best practices.
Required Qualifications
- 🎓 Basic Requirements:
- 1+ years in software development or technical support.
- 🔧 Technical Skills:
- Experience with at least one Infrastructure as Code (IaC) tool (e.g., CloudFormation, Terraform, CDK).
- Proficiency with one Configuration Management tool (e.g., AWS OpsWorks, Chef, Puppet, Ansible).
- Good understanding of Linux and Networking concepts (DNS, TCP/IP, DHCP, HTTPS, OSI Model).
- 💡 Troubleshooting & Debugging:
- Proven experience in troubleshooting and debugging technical systems.
- 📞 Customer Focus:
- Ability to provide exceptional customer service across multiple channels.
Preferred Qualifications
- 🛠 Advanced Technical Skills:
- Experience with application deployment pipelines (Git, Jenkins, etc.), Docker, and Kubernetes.
- 💻 Programming & Scripting:
- Proficiency in scripting languages such as UNIX Shell, Python, Ruby, GO, Java, .NET (C#), or JavaScript.
- ☁️ Cloud Expertise:
- A strong understanding of cloud computing concepts and experience with AWS, Azure, or Google Cloud.
- 📈 Deployment Lifecycle Knowledge:
- Familiarity with deployment methods like Blue/Green or Rolling Deployments.
Why Amazon?
- 🌍 Global Impact:
- Be part of a team that supports mission-critical applications for a global customer base.
- 🤝 Inclusive Culture:
- Join a diverse team where innovation and inclusion drive success.
- 🚀 Career Growth:
- Enjoy continuous learning, mentorship, and opportunities for professional advancement.
- 🔄 Hybrid Work Environment:
- Experience a flexible, hybrid work model with options for both office and remote collaboration.
How to Apply
If you’re passionate about cloud technology, automation, and delivering world-class support, we’d love to hear from you. Click the link below to submit your application along with your updated CV.
Find similar jobs at: CareerJunctionZA Jobs | TIPS for CV related to this post
