Telesure Investment Holdings (TIH)
Job Overview:
Join TIH, a dynamic and leading South African financial service provider, as a Collections Consultant. This role is perfect for individuals with excellent communication skills and a passion for customer service. As part of TIH, you will contribute to the retention of policies through customer-centric strategies and enhance relationships while meeting key performance indicators (KPIs). If you are proactive, goal-driven, and enjoy solving customer problems, this role is for you!
Key Responsibilities:
-
✅ Customer Needs Clarification: Assess customer needs and clarify service expectations by asking relevant questions, guiding conversations with customer-centric strategies.
-
✅ Customer Service: Deliver top-tier service while identifying new collection opportunities and supporting policy retention through troubleshooting and solutions.
-
✅ Customer Management: Carry out standard customer management activities, assisting in the maintenance and retention of policies.
-
✅ Operational Compliance: Stay compliant with company policies and regulatory standards to ensure work is always aligned with industry best practices.
-
✅ Personal Development: Engage in continuous training and development to enhance personal and professional capabilities. Stay updated with internal and industry-specific changes.
-
✅ Performance Management: Prioritize workflow, ensuring tasks are completed within required productivity and quality standards. Use performance management tools to track KPIs.
-
✅ Data Collection & Analysis: Extract and analyze data to assist with decision-making and improving collections strategies.
-
✅ Sales & Proposals: Propose the best solutions to customers based on their needs and influence them to retain their business.
Qualifications & Requirements:
-
✅ Education: Matric/Grade 12 (Essential); RE 5 (Advantageous); STI Qualification (Advantageous); FAIS recognized qualification (Advantageous); Class of Business Certification (Advantageous).
-
✅ Experience: At least 1 year of retentions experience in a customer service or collections environment (Essential); Experience in financial services is an advantage.
Why Work at TIH?
-
🌟 Join a Leading Company: Be part of one of South Africa’s leading financial service providers, offering opportunities for growth and advancement.
-
💼 Dynamic Work Environment: TIH is committed to fostering a supportive and inclusive environment where employees can thrive.
-
🌍 Career Growth: Continuous learning and career advancement are at the heart of what TIH offers, empowering you to build a rewarding career.
Find similar jobs at: https://careerjunctionza.co.za/jobs/
TIPS for CV related to this post: Ensure your CV highlights relevant customer service experience, including any work in retention, collections, or financial services. Emphasize communication skills and demonstrate your ability to meet KPIs and handle complex customer issues.
Visit our website for more information: www.tih.com
