About Coloplast

Coloplast is a leading global medical device company dedicated to supporting individuals with intimate healthcare needs. With over 16,000 employees and operations in more than 143 countries, the organisation provides innovative products, long-term consumer support, and compassionate care. The South African division is expanding its Consumer Care team as part of its growth strategy.

Role Overview

This role involves managing consumer communication, supporting product education, handling queries and complaints, and ensuring excellent consumer engagement within the Coloplast Care Program. The position requires strong communication skills, empathy, and the ability to maintain accurate records across multiple touchpoints.

Key Responsibilities

Consumer Campaign Execution

Capture all lead information accurately and maintain a complete database.
Contact leads within required timelines and recommend suitable products.
Identify potential cross-selling and upselling opportunities.
Build relationships with community contacts and support Care Program enrolment.
Pack, dispatch, and track sample parcels.
Stay updated on product knowledge and campaign training.

Coloplast Care Program Support

Provide inbound and outbound support to enrolled consumers.
Offer product-use guidance, routine advice, and identify early concerns.
Schedule nurse consultations and follow-ups.
Maintain long-term consumer relationships and support retention.
Meet KPIs related to engagement quality and service levels.

Consumer Queries and Complaints

Investigate product complaints thoroughly and provide compassionate assistance.
Ensure all email queries are resolved within SLA.

General Duties

Uphold a strong and positive company image in all communication.
Follow SOPs and talk tracks and recommend improvements.
Participate in ad hoc consumer service projects when required.

Minimum Requirements and Competencies

Experience in customer service, consumer care, or healthcare service support is beneficial.
Strong communication skills with a consumer-focused approach.
Ability to manage inbound and outbound communication effectively.
Strong administrative abilities and accurate record-keeping.
Comfortable working in a KPI-driven environment.

Employment Equity Commitment

Coloplast is an inclusive organisation that values diversity. All qualified applicants are encouraged to apply regardless of gender, race, age, sexual orientation, religion, physical ability, or nationality.

Best CV Tips for Applicants

Highlight customer service experience and include measurable achievements.
Show your ability to manage consumer queries, complaints, or helpline communication.
Add examples of working with customer databases or CRM systems.
Demonstrate your empathy, patience, and ability to build strong consumer relationships.
Include any experience with KPI-driven roles or service-level compliance.

To apply for this job please visit careers.coloplast.com.