Coloplast
Are you passionate about providing exceptional customer service? Join Coloplast South Africa as a Consumer Services Specialist and be part of an exciting, fast-paced team! In this role, you’ll ensure that the operational aspects of the consumer journey are managed efficiently. If you’re someone who thrives on delivering excellent service and has a keen eye for detail, this could be the perfect opportunity for you.
Key Responsibilities:
As a Consumer Services Specialist, your key duties will include:
✅ Managing Consumer Inquiries
- Answer incoming calls from consumers and stakeholders, handling inquiries about products and services.
- Capture sales orders and resolve consumer queries effectively.
- Conduct outbound calls to confirm monthly orders and products.
✅ Sales Order and Lead Management
- Responsible for converting leads within Service Level Agreements (SLA) and ensuring all mandatory consumer data and documents are verified.
- Ensure all changes to master data are updated in the CRM system promptly and accurately.
✅ Complaint Resolution & Data Management
- Log consumer complaints in the CRM system and follow up with necessary actions.
- Maintain and ensure all consumer interactions are recorded as per standard operating procedures (SOP).
✅ Campaign & Consumer Sales Activities
- Participate in scheduled campaigns and execute consumer sales activities.
- Perform other consumer service-related tasks as required.
Required Skills & Experience:
To be successful in this role, you should possess:
✔ Professional Experience: At least 1 year of experience in a customer service or related field.
✔ Educational Qualification: A tertiary qualification is an advantage.
✔ Medical Experience: Previous experience in the medical field is an advantage.
✔ Language Skills: Fluency in Afrikaans is essential.
✔ Attention to Detail: A keen eye for detail and an ability to follow processes closely.
Why Work with Coloplast?
At Coloplast, we are driven by the desire to make life easier for people with intimate healthcare needs. With over 16,000 employees in more than 143 countries, we are a global leader in the medical device industry, and we continue to grow rapidly. Our commitment to innovation and care allows us to continuously improve and provide the best solutions for consumers worldwide.
We believe in fostering an inclusive work environment where every individual is valued. We welcome applications from candidates of all backgrounds and encourage you to apply, regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief, or physical ability.
Join Our Team Today!
This is an exciting opportunity to join a global leader in medical products and services while being part of a dedicated, growing team in South Africa. If you have the passion and skills to provide top-tier service, we’d love to hear from you!
How to Apply:
Click on the “Apply Now” button below to submit your application for the Consumer Services Specialist position at Coloplast South Africa.
Find Similar Jobs:
Explore more opportunities at Career Junction ZA
CV Tips for this Role:
When applying for this position, make sure to highlight the following in your CV:
- Customer Service Experience: Showcase any prior experience in consumer-facing roles, especially in a call center or medical field.
- Attention to Detail: Emphasize your ability to accurately handle data and process consumer information.
- Language Proficiency: Mention your fluency in Afrikaans and any other languages you may speak.
- Problem-Solving Skills: Provide examples of how you’ve resolved customer issues in previous roles.
- Relevant Education: Highlight any related tertiary qualifications, especially those in medical or customer service fields.
Good luck with your application!
Feel free to tailor your CV using these tips, ensuring it reflects your skills and experience relevant to the Consumer Services Specialist role. We look forward to your application!
