Contact Centre Agent At Trending Talent – Apply Now!

Are you passionate about people, customer service, and achieving targets? Trending Talent is searching for a driven and energetic Contact Centre Agent: Collections to join our dynamic collections team in the Western Cape. In this role, you will play a key part in managing customer relationships, negotiating payments, and ensuring outstanding debt is resolved efficiently.

If you thrive in a fast-paced environment, enjoy helping customers, and are goal-oriented, this is a fantastic opportunity to grow your career in the financial services sector.

🔑 Key Responsibilities:

• Proactively liaise telephonically with customers regarding outstanding debt.

• Negotiate and secure payment arrangements while ensuring customer satisfaction.

• Update and capture accurate customer details during calls.

• Work towards and exceed daily, weekly, and monthly collection targets.

• Adhere strictly to all processes, procedures, and compliance requirements.

• Maintain service excellence in every interaction with customers.

✅ Qualifications:

• Minimum Requirement: Grade 12 (Matric).

🛠️ Key Skills & Attributes:

• Passionate about delivering excellent customer service.

• Target-driven with a strong focus on results.

• A true brand ambassador who ensures a seamless customer experience.

• Skilled in identifying customer needs and providing the best solutions.

• Excellent verbal and written communication abilities.

• Strong organizational and planning capabilities.

• Ability to multitask effectively in a fast-paced environment.

• High attention to detail and a proactive approach.

• Self-motivated and able to work independently.

• Enthusiastic about achieving goals and continuously improving.

🚀 Competencies & Behaviours for Success:

• Tackling new challenges with urgency, high energy, and enthusiasm.

• Building strong, positive customer relationships and delivering customer-centric solutions.

• Making timely decisions that keep processes moving forward smoothly.

• Adapting to innovations in digital and technology applications within the business.

• Motivating yourself and others to achieve individual and organizational goals.

• Embracing feedback and using it to grow your personal and professional skill set.

🌟 Why Join Us?

• Be part of a supportive and energetic team environment.

• Work for a company that values growth, integrity, and service excellence.

• Enjoy a role that offers career development opportunities and rewards high performance.

Preference will be given, but not limited to, candidates from designated groups in accordance with the Employment Equity Act.

🔗 Find similar jobs at:
https://careerjunctionza.co.za/jobs/

✨ CV TIPS for This Role:

• Emphasize Customer Service Experience: Highlight previous roles where you worked in call centres, collections, or customer-facing environments.

• Showcase Your Results: Include measurable achievements like hitting collection targets or improving customer satisfaction scores.

• Demonstrate Communication Skills: Mention your ability to handle difficult conversations, negotiate payments, and maintain professionalism under pressure.

• Highlight Key Competencies: Use keywords such as “collections,” “customer liaison,” “negotiation,” and “target-driven” to align with the role’s requirements.

• Keep It Clear and Concise: Use bullet points and ensure your CV is well-organized for easy reading by recruiters.

🌐 Company Website:
https://trending-talent.co.za