Contact Centre Learner at Momentum Health | Apply Now!

Full-time

Momentum

Role Purpose

Momentum Health, an entity of Momentum Group, is offering an exciting Learnership opportunity for individuals who are unemployed and living in Gauteng. If you are a dynamic, self-starter passionate about client service, this is your chance to kickstart your career in the Medical Aid Administration and insurance industry.

As a Contact Centre Learner, you will gain invaluable theoretical knowledge and practical experience through a work-based learning programme. Upon completion, you will be awarded the Occupational Certificate: Health Care Benefits Advisor NQF Level 5 (SAQA ID 105030), opening the door to potential career opportunities in the healthcare and insurance sectors.

This 12-month learnership will provide you with the tools and experience needed to succeed in the industry. While it doesn’t guarantee permanent employment, it offers a significant opportunity for career development.

Requirements

🔹 Educational Qualifications

  • Completed Grade 12 (Matric)
  • Passed Mathematics with 40% or Mathematical Literacy with a minimum of 60%
  • Passed English and another South African language with a minimum of 50%

🔹 Additional Requirements

  • Unemployed and able to commit to a 12-month learnership
  • South African citizen between the ages of 18 and 30 years
  • Available from 01 May 2025 to 30 April 2026
  • Not studying (part-time or full-time) at a tertiary level during the duration of the learnership
  • Computer literacy is an advantage
  • People with disabilities are encouraged to apply

📄 Required Documents:

  • Certified copy of Matric certificate and ID (copies must not be older than 3 months)

Duties & Responsibilities

📚 Classroom and On-the-Job Training

  • Participate in classroom activities and complete practical on-the-job training as required by Momentum Metropolitan.
  • Acquire knowledge of company products, policies, and procedures to excel in your role.
  • Compile a Portfolio of Evidence for submission to the Sector Education and Training Authority (SETA).

📝 Work-Based Learning & Assessments

  • Complete logbooks for work-based learning and achieve the required formative and summative assessments.
  • Demonstrate proficiency in using company systems and understanding operational processes.
  • Maintain a professional work ethic and exhibit the Momentum Group values at all times.

🔄 Collaboration & Problem-Solving

  • Demonstrate collaboration with colleagues, clients, and teams.
  • Ability to work under pressure while staying client-focused.
  • Use problem-solving skills to address client needs efficiently.

Core Competencies

✅ Commitment to the Industry

  • Demonstrate a strong commitment to working within the medical scheme and insurance sectors.

✅ Attention to Detail

  • Ability to focus on accuracy and completeness in all aspects of the job.

✅ Client-Centric Approach

  • Ability to maintain professionalism while always being client-focused.
  • Good communication skills to effectively interact with clients and access necessary information.

✅ Self-Management

  • Strong self-management skills and the ability to stay results-driven.
  • Demonstrates a proactive approach in all tasks.

✅ Collaboration & Inclusiveness

  • Work well within a team and encourage an inclusive, collaborative environment.

Why Choose Momentum Health?

Momentum Health offers a forward-thinking and inclusive environment where innovation thrives. By joining this learnership, you will gain the skills and experience necessary to develop your career in the healthcare and insurance industry. This is a great opportunity to build your professional skills, grow your knowledge, and make an impact on the healthcare services that improve lives.

Momentum Group values diversity and promotes a culture of respect, innovation, and integrity. Joining us means being part of a passionate team working towards achieving real, sustainable change.

How to Apply

Are you ready to take the first step towards a successful career in the healthcare sector? Apply Now for the Contact Centre Learner position and embark on a rewarding career journey with Momentum Health.

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TIPS for CV Related to this Post:

To enhance your chances of landing the Contact Centre Learner role, follow these CV tips:

  1. Highlight Your Education
    Make sure to clearly display your Matric certificate and subject results, especially Mathematics and English, which are required for this role.

  2. Demonstrate Passion for Client Service
    Show any experience or passion for customer service or client interaction, even if it’s from school projects or part-time work.

  3. Showcase Computer Skills
    If you have experience using any software programs or computer systems, include them on your CV as it’s an advantage for this role.

  4. Emphasize Self-Motivation and Commitment
    Since this is a learnership, it’s important to highlight your self-management and ability to work independently. Show how you’ve demonstrated commitment in past roles or projects.

  5. Stay Relevant
    Tailor your CV to focus on the requirements and duties of the Contact Centre Learner role, showing how your background fits the job perfectly.

By following these tips, you’ll position yourself as a strong candidate for the Contact Centre Learner opportunity at Momentum Health.