Contact Centre Learner Learnership Programme | Apply Now!

🧾 Learnership Details

📍 Location: Bellville, Western Cape, South Africa
🏢 Cluster: Momentum Health
🗂 Role Family: Operations
📄 Position Type: Temporary (Learnership)
🕒 Programme Duration: 12 Months
📅 Closing Date: 12 January 2026
🆔 Reference Number: MMH250312-3
🏠 Remote Opportunity: None (Office Based)

Introduction

Momentum Health, a division of Momentum Metropolitan Holdings, delivers sustainable and integrated healthcare solutions designed to meet the needs of diverse client segments. The organisation focuses on innovation, insight-driven decision-making, and long-term client value across the healthcare and insurance landscape.

Momentum Health is committed to developing young South African talent by providing structured learning opportunities that combine theoretical knowledge with real-world workplace experience.

Learnership Overview

Momentum Health is offering an exciting Contact Centre Learner Learnership for unemployed youth residing in the Western Cape, specifically those living within 30km of the Parc Du Cap office in Bellville. This learnership is ideal for individuals who are passionate about client service and eager to build a career within the medical aid administration and insurance industry.

The 12-month learnership leads to an Occupational Certificate: Health Care Benefits Advisor (NQF Level 5, SAQA ID 105030). While completion does not guarantee permanent employment, it provides valuable industry exposure, recognised qualifications, and practical experience that significantly improves future employability.

Learnership Duration

• Start Date: 01 February 2026

• End Date: 31 January 2027

Key Duties and Responsibilities

• Attend all classroom-based learning sessions and workplace training activities

• Participate in practical, on-the-job training aligned to learnership outcomes

• Acquire knowledge of Momentum Health products, systems, policies, and procedures

• Compile and maintain a Portfolio of Evidence for SETA submission

• Complete logbooks for work-based learning requirements

• Successfully complete all formative and summative assessments

• Demonstrate effective use of internal systems and operational processes

• Conduct yourself professionally and uphold Momentum Metropolitan values

• Demonstrate commitment to the medical scheme and healthcare industry

• Prepare for and successfully pass the EISA examination

Minimum Requirements

• Completed Grade 12 (Matric)

• Mathematics passed with at least 40% OR Mathematical Literacy passed with at least 60%

• English and one other South African language passed with a minimum of 50%

• South African citizen between the ages of 18 and 30 years

• Unemployed and able to commit to a full 12-month learnership

• Residing in the Western Cape within 30km of Parc Du Cap, Bellville

• Not currently studying (full-time or part-time) during the learnership period

• Must not have completed the same learnership previously

• Able to commute independently to the workplace

• Computer literacy will be an advantage

• People with disabilities are encouraged to apply (doctor’s letter required)

Required Documents

• Certified copy of Matric certificate (not a statement of results)

• Certified copy of South African ID

• Doctor’s letter confirming disability (if applicable)

• All certified documents must be not older than 3 months

Key Competencies and Attributes

• Strong interest in healthcare, medical aid administration, and client service

• High attention to detail and accuracy

• Ability to work under pressure in a contact centre environment

• Strong verbal and written communication skills

• Ability to think quickly, problem-solve, and remain client-focused

• Self-managed, disciplined, and results-driven

• Ability to work collaboratively within a diverse team environment

CV Tips for Contact Centre Learnership Applicants

• Clearly indicate that you are currently unemployed and available full-time

• Highlight any customer service, call centre, or client-facing experience

• Emphasise communication skills and language proficiency

• Include basic computer skills and any office systems exposure

• Ensure all required documents are certified and correctly uploaded

• Keep your CV professional, honest, and limited to 2–3 pages

Company Policy

Momentum Metropolitan is committed to Employment Equity, diversity, and inclusion. All appointments are made in alignment with the organisation’s Employment Equity objectives. The company encourages applications from people with disabilities and supports a fair, transparent, and inclusive recruitment process.

Applicants are advised to verify the legitimacy of this vacancy on the official Momentum Metropolitan careers website before applying.