Contact Centre Learnership Programme 2026 | Apply Now!

Internship

Momentum Group

🧾 Learnership Details

📍 Location: Centurion, Gauteng, South Africa
🏢 Cluster: Momentum Health
🗂 Role Family: Operations
📄 Position Type: Temporary (Learnership)
🕒 Programme Duration: 12 Months
📅 Closing Date: 12 January 2026
🆔 Reference Number: MMH250228-11
🏠 Remote Work: None (Office Based)

Introduction

Momentum Group, through its client-facing brands such as Momentum, Multiply, Guardrisk, and Eris Property Group, enables individuals and organisations to achieve their financial and lifestyle goals. The group operates across savings, investment, insurance, healthcare, and employee benefits, helping South Africans protect what matters most and plan confidently for the future.

Momentum Health is committed to developing young talent and creating access to meaningful work opportunities within the medical aid administration and insurance sector.

Learnership Overview

Momentum Health is offering an exciting Contact Centre Learner Learnership for unemployed youth residing in Gauteng. This 12-month structured learnership combines classroom learning with practical workplace experience and leads to an Occupational Certificate: Health Care Benefits Advisor (NQF Level 5).

The programme is designed to equip learners with industry-relevant skills, workplace readiness, and exposure to the medical scheme and insurance environment. While permanent employment is not guaranteed, the learnership significantly enhances employability and career prospects within the healthcare administration sector.

Learnership Duration

  • Start Date: 01 February 2026

  • End Date: 31 January 2027

Key Duties and Responsibilities

  • Attend all classroom-based learning sessions and workplace training activities

  • Participate in practical on-the-job training aligned to the learnership outcomes

  • Gain knowledge of Momentum Health products, systems, policies, and procedures

  • Compile and maintain a Portfolio of Evidence for SETA submission

  • Complete required logbooks for work-based learning

  • Successfully complete formative and summative assessments

  • Demonstrate the ability to use internal systems and follow operational processes

  • Conduct yourself professionally in line with Momentum Group values

  • Prepare for and pass the required EISA examination

Minimum Requirements

  • Completed Grade 12 (Matric)

  • Mathematics passed with at least 40% OR Mathematical Literacy passed with at least 60%

  • English and one other South African language passed with a minimum of 50%

  • South African citizen between the ages of 18 and 30 years

  • Unemployed and able to commit to a 12-month learnership

  • Not currently studying (full-time or part-time) during the learnership period

  • Must not have completed the same learnership previously

  • Able to commute independently to the workplace

  • Computer literacy will be an advantage

  • People with disabilities are strongly encouraged to apply

Required Documents

  • Certified copy of Matric certificate (not older than 3 months)

  • Certified copy of South African ID (not older than 3 months)

Key Competencies and Attributes

  • Strong interest in the medical aid and healthcare administration industry

  • Client-focused mindset with attention to detail

  • Ability to work under pressure in a contact centre environment

  • Strong communication and interpersonal skills

  • Ability to think quickly and solve problems effectively

  • Self-disciplined, organised, and results-driven

  • Willingness to learn and work collaboratively within a team

CV Tips for Contact Centre Learnership Applicants

  • Clearly state that you are currently unemployed and available full-time

  • Highlight any customer service, call centre, or client-facing experience

  • Emphasise communication skills and language proficiency

  • Include computer skills or exposure to office systems

  • Ensure all required documents are certified and attached

  • Keep your CV clear, honest, and no longer than 2–3 pages

Company Policy

Momentum Metropolitan is committed to Employment Equity, diversity, and inclusion. All appointments are made in alignment with the organisation’s Employment Equity objectives. The company actively encourages applications from people with disabilities and supports a fair, ethical, and inclusive recruitment process.

Applicants are advised to verify the authenticity of this vacancy on the official Momentum Metropolitan careers website before applying.

To apply for this job please visit momentumgroupltd.erecruit.co.