Core Agent at Four Seasons Hotel – Apply Now!

🏢 Company: Four Seasons Hotel The Westcliff Johannesburg
🆔 Job ID: REQ10359331
📍 Location: Johannesburg, Gauteng, South Africa
💼 Job Type: Full-time
🏨 Department: Rooms Division

About Four Seasons

Four Seasons is one of the world’s leading luxury hospitality brands, powered by people who are passionate about service excellence. The company’s culture is rooted in the Golden Rule—treating others the way you want to be treated—and this philosophy drives everything they do across their global network of hotels and resorts.

About the Location

Set high on the rocky ridge of the Witwatersrand, Four Seasons Hotel The Westcliff offers a unique hillside village setting in the middle of Johannesburg. With lush gardens, courtyard villas, sweeping treetop views, and an atmosphere of sophisticated tranquillity, it remains one of the city’s most iconic destinations.

About the Hotel

The Westcliff is known for its elevated service, refined dining, world-class spa experiences, and a culture of mutual respect and collaboration. Employees become part of a global hospitality family focused on excellence and continual growth.

Role Overview

The Core Agent is a key service role in the Rooms Division, responsible for attending to a wide range of guest and employee requests. You will support daily operations, assist internal departments, and help create memorable experiences for guests through warm and efficient service.

Key Responsibilities

• Handle internal and external guest requests with professionalism and accuracy.

• Support the Rooms Division by coordinating essential services.

• Provide guidance, hotel information, and service assistance to guests.

• Maintain effective communication across departments.

• Uphold luxury service standards and ensure seamless guest experiences.

• Manage multiple requests and provide exceptional service under pressure.

What to Expect

• A supportive team built on respect and teamwork.

• Career development opportunities across global Four Seasons properties.

• A diverse and rewarding work environment.

• Recognition for outstanding performance.

• Comprehensive employee benefits.

• A sense of pride in delivering world-class hospitality.

Minimum Requirements

• Legal right to work in South Africa.

• Excellent communication and interpersonal skills.

• Strong multitasking and organisational abilities.

• A passion for luxury hospitality and service.

• Ability to work in a fast-paced environment.

Employment Equity Statement

Four Seasons welcomes EE candidates, including individuals with disabilities. Only shortlisted applicants will be contacted. If you do not receive feedback within 10 days, please consider your application unsuccessful.

Best CV Tips for Applicants

• Showcase your hospitality, customer service, or front-of-house experience.

• Mention any experience handling guest queries or high-volume requests.

• Highlight communication, teamwork, and problem-solving skills.

• Use a clean, professional layout with clear section headings.

• Add measurable achievements, e.g., “Responded to 120+ guest requests daily.”

• Tailor your CV to show you understand luxury service standards.