Pepkor Lifestyle
Job Details
📌 Job Title: Courier Operations Supervisor
🏢 Company: Pepkor Lifestyle
🏬 Division: Skooch
📍 Location: Cape Town, Western Cape, South Africa
💼 Job Type: Permanent
⏳ Closing Date: 26 April 2026
Company Overview
Pepkor is one of South Africa’s leading retail and consumer goods groups, with a strong footprint across retail, logistics, and lifestyle services. Through its Skooch business unit, the company supports courier and delivery operations that ensure efficient movement of goods and excellent customer service across its network.
Job Overview
Pepkor Lifestyle is looking for a reliable and experienced Courier Operations Supervisor to oversee daily courier operations in Cape Town. This role is responsible for ensuring efficient delivery performance, route optimisation, fleet safety, team supervision, and customer service excellence.
The successful candidate will supervise couriers, drivers, dispatch teams, and delivery workflows while ensuring KPIs, safety standards, and customer satisfaction targets are consistently met.
This role is ideal for candidates with logistics, transport, or courier supervisory experience.
Key Responsibilities
Shift Operations Management
- Supervise daily courier and delivery activities
- Ensure smooth and timely deliveries
- Monitor deliveries through tracking systems
- Optimise delivery routes for efficiency
- Resolve delays, route changes, and emergencies
- Manage stock flow into and out of outbound cages
- Coordinate with warehouse and inbound teams
- Allocate trucks, drivers, and delivery routes
- Manage pick-ups, returns, and re-deliveries
- Resolve urgent delivery and collection queries
Team Supervision
- Assign workloads across courier teams
- Conduct pre-shift briefings
- Support and guide couriers during shifts
- Manage attendance and shift scheduling
- Coach and train staff
- Conduct performance evaluations
Performance Monitoring & Reporting
- Track courier KPIs and performance metrics
- Prepare operational reports for management
- Monitor delivery times and customer satisfaction
- Escalate recurring operational issues
- Drive process improvements and cost efficiency
Compliance & Safety
- Ensure compliance with OHSA and safety procedures
- Monitor fleet maintenance and vehicle checks
- Attend quarterly health and safety meetings
- Enforce access control and restricted-area compliance
- Maintain safe working conditions
Customer Service
- Act as first point of contact for delivery complaints
- Resolve customer issues professionally
- Ensure couriers provide courteous service
- Manage customer expectations
- Promote customer-centric culture
Qualifications
Minimum Requirements
- Diploma / equivalent qualification
- Additional qualification in logistics or management is advantageous
Experience
- Proven supervisory experience in:
- courier services
- logistics
- transport
- supply chain
- Knowledge of Cape Town routes and local geography
- Experience with logistics systems and tracking software
Skills Required
- Leadership and team management
- Route planning and logistics coordination
- Problem-solving
- Decision-making
- Communication skills
- Customer service
- Fleet and safety management
- KPI reporting
- Multitasking in fast-paced environments
Additional Requirement
- Flexibility to work shifts, weekends, and public holidays
CV Tips for Applicants
To improve your chances of being shortlisted, make sure your CV highlights:
- courier or logistics supervisory experience
- fleet coordination and route management
- KPI reporting and performance management
- staff scheduling and leadership
- safety compliance and OHSA knowledge
- customer complaint resolution
- software systems used for logistics tracking
Use strong action verbs such as supervised, coordinated, optimised, monitored, resolved, and implemented.
Benefits of Joining the Company
- Permanent employment
- Growth within a major South African retail group
- Exposure to logistics and supply chain leadership
- Opportunity to develop management experience
- Dynamic and fast-paced work environment
Company Policy
Pepkor Lifestyle supports fair employment practices and values operational excellence, teamwork, safety, and customer service across all divisions.
To apply for this job please visit skoochcapetown.simplify.hr.
